Overview of the role:

We are looking for two highly experienced UX Researchers to join our Product Design team and act as dedicated research partners for two core business verticals: Casino and Generosity, which includes promotions, bonuses and loyalty initiatives. These roles require strong product thinking, analytical autonomy and the ability to connect qualitative and quantitative research with customer behaviour and business outcomes. You will work closely with Product, Design and international stakeholders to identify meaningful opportunities, guide product decisions and transform customer insights into measurable value for the business.

What you’ll do:

• Lead end-to-end research initiatives for either the Casino or Generosity vertical.
• Build a comprehensive understanding of customer needs, behaviours, motivations and pain points.
• Define and prioritise research opportunities according to product strategy, business objectives and measurable squad outcomes.
• Plan and conduct qualitative and quantitative research using the most appropriate methodologies for each challenge.
• Triangulate research findings with product usage data, customer behaviour and existing business information.
• Translate complex findings into clear, actionable insights and product recommendations.
• Work closely with Product Managers, Product Designers, Data teams and other stakeholders throughout the product development process.
• Support discovery initiatives and help teams identify the most relevant customer and product problems to solve.
• For the Casino vertical, develop a broader view of the customer journey and identify opportunities to increase engagement and active customer participation.
• For the Generosity vertical, assess customer perceptions and behaviours related to promotions, bonuses and the new loyalty proposition.
• Present research rationale, findings, recommendations and business impact to senior and international stakeholders.
• Help strengthen research practices, documentation and knowledge sharing across the Product organisation.

What you’ll bring:

• Significant professional experience in User Experience Research within digital product environments.
• Senior-level experience leading research projects with a high degree of autonomy.
• Strong knowledge of qualitative and quantitative research methodologies.
• Experience combining customer research with product analytics and platform usage data.
• Proven ability to prioritise research according to customer needs, product strategy and business impact.
• Strong product mindset and a solid understanding of digital product development.
• Experience working directly with Product Managers, Product Designers, Data teams and cross-functional squads.
• Ability to communicate research findings clearly and influence product decisions.
• Strong analytical, organisational and stakeholder-management skills.
• Advanced English proficiency for regular collaboration with international teams.
• Experience in entertainment, gaming, loyalty, digital platforms or highly engaging consumer products is considered a strong advantage.

We require a candidate who has achieved or is capable of the following:

• Independently identifying what needs to be researched without relying on constant direction or close supervision.
• Managing multiple research demands and establishing clear priorities based on product and business objectives.
• Connecting customer insights to measurable product outcomes and commercial value.
• Moving beyond isolated research outputs to build a broader and more strategic understanding of the customer experience.
• Demonstrating strong research judgement when selecting methodologies, sources and analytical approaches.
• Challenging assumptions and using evidence to guide product decisions.
• Working effectively in complex, cross-functional and international environments.
• Presenting recommendations with clarity, confidence and appropriate business context.
• Integrating proactively into the daily work of product teams rather than operating as an external or purely consultative research function.
• Supporting and raising the technical maturity of the broader research and design team through collaboration and knowledge sharing.

We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply 🚀