Ai Automation Engineer, Customer Education
harvey
Híbrido
San Francisco
AI
Job Score
90 pts
Hybrid model (+80)
AI (+10)
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey's Customer Education team is defining what best-in-class AI education looks like for legal professionals, and we're building the technical infrastructure to make that possible at scale. We are looking for an AI Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond.
You will partner directly with the Customer Education Strategist Lead, content specialists, and cross-functional teams to translate educational strategy into production-grade technical solutions. This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company.
This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team. You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable.
AI-powered content generation, automated publishing pipelines, and personalized learning at scale are challenges the industry is still figuring out. The solutions you build will directly determine how quickly Harvey's customers become experts on the platform. If you're an engineer who wants outsized influence, a short path from idea to impact, and the chance to help define what generative AI education looks like, this is that role.
What You'll Do
Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
What You Have
5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations
Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
Comfort working in documentation-heavy or content-ops environments
Nice to Have
Familiarity with content governance or audit systems, including automated review triggers and freshness logic
Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
Experience coding interactive elements within LMS platforms
Compensation
$123,600 - $185,400
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
About Artificial Intelligence
Artificial Intelligence is currently the fastest-growing field in the technology market. The revolution in generative models (GPT, Claude, Gemini) has created massive demand for AI-specialized professionals.
Key areas of practice include Machine Learning Engineering, MLOps, Prompt Engineering, AI Research, and Applied AI. Python, TensorFlow, PyTorch, and LLM knowledge are essential skills.
AI salaries are the highest in the technology sector, with many remote work opportunities at international companies.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Branding
Branding is the area responsible for building, managing, and strengthening a brand's identity and market value. Branding professionals create strategies that define how the brand is perceived by the public, from the logo to the complete customer experience.
Key skills include brand strategy, visual identity, brand guidelines, positioning, naming, brand voice, market research, brand equity, and brand management. Knowledge of graphic design (Figma, Illustrator, Photoshop), storytelling, and brand experience is a differentiator.
Branding professionals in technology companies are highly valued, especially those who master employer branding, digital branding, and can build strong, memorable brands in competitive markets. The field offers opportunities from brand designer to head of brand, with a focus on identity, differentiation, and perceived value.
About Customer Success
Customer Success is the area responsible for ensuring clients achieve their goals when using the product or service. It is a strategic function for retention, expansion, and customer satisfaction.
Key skills include account management, churn analysis, NPS, onboarding, upsell, and cross-sell. Knowledge of CS tools like Gainsight, Totango, and ChurnZero is a differentiator.
CS is becoming increasingly strategic in SaaS companies, with professionals directly contributing to recurring revenue growth (MRR/ARR).
About Human Resources
The Human Resources area is responsible for all people management in organizations, from attracting and selecting talent to developing, retaining, and ensuring employee well-being. HR professionals are fundamental to building strong organizational cultures and engagement.
Key skills include recruitment and selection, compensation and benefits management, learning and development (L&D), organizational climate, employee engagement, labor law, labor relations, and HR tools (Workday, SAP SuccessFactors, Bamboo HR). Knowledge of people analytics and data-driven HR is a differentiator.
HR professionals in technology companies are highly valued, especially those who master employer branding, people analytics, and talent retention strategies. The field offers opportunities from HR analyst to Chief People Officer, with a focus on culture, engagement, and people growth.
About Mobile Development
Mobile Development is one of the most dynamic and constantly evolving fields in the technology market. With billions of smartphones worldwide, the demand for qualified mobile developers continues to grow exponentially.
Key stacks include Flutter (Dart), React Native (JavaScript/TypeScript), Kotlin (Android native), Swift (iOS native), and hybrid frameworks like Ionic and Capacitor. Knowledge of mobile architecture (MVVM, Clean Architecture), mobile CI/CD (Fastlane, Bitrise, Codemagic), and App Store/Google Play publishing are essential.
Senior mobile developers are highly valued professionals, with competitive salaries and many remote work opportunities at international companies. Specializing in cross-platform or native is a strategic career decision.
About Communications
The Communications area is strategic for building and maintaining a company's institutional image. It encompasses corporate, internal, and external communication, public relations, press office, and reputation management. Communications professionals are responsible for delivering consistent messages that strengthen the employer brand and market positioning.
Key skills include strategic writing, communication planning, crisis management, media relations, corporate content production, event organization, and digital communication. Knowledge of communication CRMs, press release distribution platforms, and media monitoring tools (Meltwater, Cision) is a differentiator.
Corporate communicators in technology companies are highly valued, especially those who master change communication, employee engagement, and digital communication. The field offers opportunities in startups, scale-ups, and large corporations, with a focus on storytelling, organizational culture, and innovation communication.