Growth Strategist, Strategic (Customer Success)
claylabs
Híbrido
New York
Customer Success
Job Score
90 pts
Hybrid model (+80)
Customer Success (+10)
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
Growth Strategist, Strategic (Customer Success)
We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine.
You'll act as a trusted advisor to Clay's largest and most complex enterprise customers. You'll drive real business outcomes for the accounts you own, build relationships at the executive level, and help customers turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across your portfolio of top accounts.
What You'll Do
Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
Bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.
Drive expansion pipeline across your accounts. Find new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
Build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.
Develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.
Partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.
Contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.
What You'll Bring
6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
Experience navigating and influencing at the executive/C-level, with customers and internally.
Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
Familiarity with the GTM space (not required, but a strong plus).
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About Customer Success
Customer Success is the area responsible for ensuring clients achieve their goals when using the product or service. It is a strategic function for retention, expansion, and customer satisfaction.
Key skills include account management, churn analysis, NPS, onboarding, upsell, and cross-sell. Knowledge of CS tools like Gainsight, Totango, and ChurnZero is a differentiator.
CS is becoming increasingly strategic in SaaS companies, with professionals directly contributing to recurring revenue growth (MRR/ARR).
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