Cx Architect
claylabs
Híbrido
New York
Customer Success
Job Score
90 pts
Hybrid model (+80)
Customer Success (+10)
Claylabs is seeking a highly skilled CX Architect to join their team in New York. The company operates on a hybrid model, offering a unique blend of flexibility and collaboration. As a CX Architect at Claylabs, you will be part of a mission-driven organization that helps businesses turn growth ideas into reality. The company believes that growth is a creative practice, and finding the best-fit customers requires innovative ideas and constant iteration. With a strong focus on creativity, Claylabs has already made a significant impact, working with thousands of customers, including notable companies such as Anthropic, Notion, Google, and Ramp.
Claylabs has experienced remarkable growth, raising $100M in Series C funding in 2025, backed by prestigious investors like Sequoia, CapitalG, and First Round, and crossing $100M in revenue. In 2026, the company announced its second employee tender offer in just nine months, with a new valuation of $5B, and also launched a community equity round for customers, agency partners, and club members. The company's community is vast and diverse, consisting of over 11,000 customers, 150 integration partners, 125 agencies, 50 Clay clubs, and 30,000 members on Slack. Claylabs' culture is built on unique principles, including negative maintenance and non-attached action, which guide the team's work.
As a CX Architect at Claylabs, you will have access to a range of benefits, including the opportunity to work with world-class coaches who specialize in creativity, management, and more. The company values creativity and innovation, and its team members are a testament to this, with diverse backgrounds and interests, from DJs and activists to writers and social workers. To learn more about Claylabs and its culture, you can read about the company in publications like the New York Times, Forbes, and First Round Review, or hear directly from employees on the company's Glassdoor page. With its strong mission, unique culture, and commitment to growth and innovation, Claylabs is an exciting place to work, and the company is now looking for a talented CX Architect to join its team.
About Customer Success
Customer Success is the area responsible for ensuring clients achieve their goals when using the product or service. It is a strategic function for retention, expansion, and customer satisfaction.
Key skills include account management, churn analysis, NPS, onboarding, upsell, and cross-sell. Knowledge of CS tools like Gainsight, Totango, and ChurnZero is a differentiator.
CS is becoming increasingly strategic in SaaS companies, with professionals directly contributing to recurring revenue growth (MRR/ARR).
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Photography
The Photography area encompasses the capture, editing, and processing of static images for commercial, advertising, editorial, or artistic purposes. Professionals in this field master lighting techniques, visual composition, camera and lens operation, as well as the use of specialized editing and post-processing software such as Adobe Photoshop and Lightroom.
About Customer Service
The Customer Service / Client Relations area is essential for ensuring customer satisfaction, retention, and a good relationship. Professionals in this field are the primary interface for communication, handling inquiries, requests, feedback, and ensuring a high-quality day-to-day experience. Skills in communication, problem-solving, empathy, and patience are indispensable.
About UI Design
The User Interface (UI) Design area focuses on creating and designing all the visual elements that users interact with in a digital product. This includes screens, buttons, icons, typography, color palettes, and responsive layouts, ensuring an aesthetically pleasing, consistent, and easy-to-use interface. Skills in tools like Figma and knowledge of design systems are essential.
About Data
The Data field has undergone a radical transformation with the rise of Generative AI. Data professionals are fundamental for evidence-based decision-making across all industries.
Key specializations include Data Engineering, Data Science, Business Intelligence, Machine Learning Engineering, and Analytics. Tools like SQL, Python, Spark, dbt, and cloud platforms (AWS, GCP, Azure) are essential.
The data market continues with high demand and salaries among the most competitive in the technology sector, with many remote work opportunities.
About Sales
The Sales area is responsible for generating revenue and expanding the customer base. B2B and B2C sales professionals are fundamental for sustainable growth of any organization.
Key skills include prospecting, negotiation, CRM (Salesforce, HubSpot), sales enablement, and value consulting. The consultative and data-driven approach is increasingly valued.
Consultative sellers and senior Sales Managers have very high earning potential, with OTE (On-Target Earnings) that can exceed monthly salaries in technology companies.