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Director Of Business Operations

legora

OnSite New York City
IT Governance

Job Score

80 pts
On-site model (+70) IT Governance (+10)

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

  • We lean in: ownership over titles, outcomes over intentions.

  • We fight for excellence: high standards, direct, ego-free feedback.

  • We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

We are open to applications for NYC, Stockholm, and London.

The Role

Legora is going from ~250 people to roughly 1,600 inside a year, across 20+ locations and every time zone. The operating model has to change as we become an enterprise — and someone has to own the engine that keeps the whole company coordinated as it 7x. This is that role.

As Director of Business Operations you will build a company, make sure Legora runs and that we move in the same direction, by owning Legora's coordination engine: the operating model and planning cadence, the company-wide metric tree, the decision-rights framework, cross-functional integration, and the business systems the company runs on. You bring a sharpened analytics lens to how the company plans and reviews its own performance, partnering across the org to drive the MBR and QBR cadence. You lead and build the Business Operations team, you partner with the C-suite, CEO office and Operations Special Projects and PMO team , and you report to the VP of Operations. This is a build-and-run leadership role at the same time — you are standing the function up while it already carries load.

What You’ll Do

  • Own the operating model end to end: how direction is set, how it cascades to every team, how decisions get made and escalated, and how alignment is held between quarterly beats.

  • Design and run business review business review OKR (or similar) and planning cadence, the company-wide metric tree, and the operating rhythm that turns exec bets into coordinated, tracked execution with an focus on analytics, partnering across the org to drive the MBR and QBR cadence. Your closest partners are Analytics (Product), Finance FP&A and CEO office.

  • Translate metric-tree analysis into business cases that inform company bets and investment decisions.

  • Define and hold the decision-rights framework — who owns what, what escalates, and how fast it moves.

  • Partner with internal communications across 20+ locations — top-down framing and the bottom-up loop that keeps leadership honest.

  • Own the business systems backbone — Notion, Slack governance, knowledge management, tooling and keep it agent-ready. In close partnership with IT.

  • Build and lead the Business Operations team (operating-model and systems roles), and absorb and build out the steady-state operational layer as Legora grows.

What You Bring

  • 15+ years combining analytical rigor with hands-on operating work — consulting/banking into an operator seat, or an equivalent path — including time leading people.

  • A track record running company-wide planning (OKRs, metric trees, operating cadence) at 1000+ people, ideally through hyper-growth.

  • Strong analytics fluency — comfortable owning a metric tree end to end and driving a data-informed MBR/QBR cadence, using SQL and building relevant dashboards.

  • Operating judgment across altitudes — you move from a leadership-committee deck to an in-the-weeds implementation call without missing a beat.

  • Executive presence and backbone: you build trust fast and drive outcomes through influence in rooms with founders and VPs.

  • A builder's bias: you create the structure, you don't wait to inherit it. You treat "can an agent do this?" as the first question, given headcount is the binding constraint.

Strong Candidates May Also

  • Have built an operating model, planning cadence, or decision-rights framework from scratch at a scaling company.

  • Have worked in a Chief of Staff or Senior Ops capacity, as the role or as a close partner to it.

  • Come from a hyper-growth environment where the org doubled more than once during their tenure.

What’s In It For You

  • Global collaboration: Partner with teams and clients across Europe, APAC, and North America.

  • Competitive package: Comprehensive salary, benefits, and tools for success.

  • Meaningful work: Your efforts shape how thousands of lawyers use AI daily.

  • In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.

  • Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
    Medical, Dental & Vision

    • Multiple medical plan options through Aetna and Kaiser Permanente

    • HSA or Healthcare FSA (based on plan selection)

    • Dental plans via MetLife

    • Vision plans via Vision Care

    Family Support

    • Generous parental leave

    • Free access to Maven Clinic

    • Dependent Care FSA

    • Free One Medical membership for employees and dependents

    Additional Perks

    • Pre-tax commuter benefits

    • Life Insurance + STD/LTD

    • 401(K) with generous company match

    • Unlimited PTO

    • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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About IT Governance

IT Governance is the area responsible for ensuring that information technology resources are used strategically, efficiently, and in compliance with standards and regulations. IT governance professionals ensure that technology supports business objectives in a secure and reliable manner.

Key skills include IT service management (ITIL), IT audit and compliance, risk management, business continuity, disaster recovery, metrics and indicators (SLAs, KPIs), and strategic alignment between IT and business. Frameworks like COBIT, ITIL, ISO 27001, and compliance standards are essential.

IT Governance professionals in technology companies are highly valued, especially those who master ITSM, IT audit, and risk management. The field offers opportunities from governance analyst to CIO/CTO, with a focus on efficiency, compliance, security, and business value.

Discover Other Areas

Understand the scope of work, key skills, and tools used in different career areas.

About Business Analysis

The Business Analyst (BA) is the professional responsible for identifying problems, opportunities, and solutions in organizational processes, acting as a bridge between business areas and the technology development team. They gather and specify requirements, map value streams, design future processes, and help ensure that software deliveries align with the company's strategic goals.

About Cloud Solutions

The Cloud Solutions area is responsible for designing, implementing, and managing cloud infrastructure and services (AWS, Azure, GCP) for companies. Cloud professionals architect scalable, secure, and cost-optimized solutions, from data center migrations to serverless and multi-cloud architectures.

Key skills include IaC (Terraform, CloudFormation), containers (Docker, Kubernetes), serverless (Lambda, Cloud Functions), managed databases (RDS, DynamoDB, BigQuery), cloud networking (VPC, CDN, load balancer), and security (IAM, WAF, KMS). Knowledge of FinOps, cloud governance, and AWS/Azure/GCP certifications is a differentiator.

Cloud Solutions professionals in technology companies are highly valued, especially those who master multi-cloud architectures, FinOps, and can optimize costs while maintaining performance and security. The field offers opportunities from cloud engineer to cloud solutions architect, head of cloud, and chief cloud architect.

About Technical Support

Technical Support is essential to ensure customer satisfaction and retention. Support professionals resolve technical issues, document solutions, and identify patterns that can lead to product improvements.

Key skills include troubleshooting, customer service, technical documentation, ITIL knowledge, and ticketing tools (Zendesk, Freshdesk, Intercom).

Technical support has evolved from a reactive to a proactive function, with high-level professionals working in Customer Engineering and Support Engineering.

About QA and Testing

QA and Software Testing are fundamental to ensure the quality and reliability of applications. QA professionals ensure that the delivered product meets requirements and is free of critical defects.

Key skills include manual and automated testing, Selenium, Cypress, Playwright, Postman, JMeter, and CI/CD pipeline knowledge. Performance and security testing are differentiators.

With the adoption of DevOps and continuous deployment, the demand for automation QAs and SDETs continues to grow.

About Tech Recruiter

The Tech Recruiter is a professional specialized in recruiting technology talent, from developers to AI engineers and DevOps professionals. They combine technical knowledge with recruitment skills to evaluate and attract highly qualified candidates.

Key skills include technical screening, analysis of technical profiles (GitHub, portfolios, blogs), knowledge of software stacks and architectures, networking in tech communities and events. Proficiency with tools like LinkedIn Recruiter, Gem, Ashby, and technical assessment platforms is a differentiator.

Tech Recruiters are scarce and highly paid professionals, especially those who can map and access passive talent in competitive markets like AI, data engineering, and cloud computing.

Career Guides

Technology Career Guide

Planning, skills, interviews, and professional growth in IT, Data Science, DevOps, and Product.

Read full guide →

Design Career Guide

UX/UI, Graphic Design, Product Design. Portfolio, tools, interviews, and growth in the Design field.

Read full guide →

Marketing Career Guide

SEO, Paid Media, Growth, Content Marketing. Certifications, tools, and strategies to grow in Digital Marketing.

Read full guide →

Finance Career Guide

Financial market, investments, corporate finance, certifications, and strategies to grow in the financial field.

Read full guide →

Communication Career Guide

Journalism, PR, Corporate Communication, Content Marketing, and Multimedia Production.

Read full guide →

Administration Career Guide

Business Management, HR, Logistics, Consulting, Project Management, and Entrepreneurship.

Read full guide →

Data Career Guide

Data Science, Data Engineering, BI, Machine Learning, and AI. From training to the job market.

Read full guide →

Product Career Guide

Product Management, Product Ownership, Agile, Scrum, and OKRs. From strategy to execution.

Read full guide →

Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

The remote job market requires preparation. And having the right vocabulary is the first big step to securing six-figure proposals and standing out among thousands of applicants.

Expert Tip

Data-Driven: How Data Defines Company Success or Failure

The Data-Driven Era: How Data Culture Defines Company Success or Failure

Published by Mondywork | Category: Data / Business Intelligence

The End of Corporate Gut Feeling

In the past, major business decisions were made based on intuition, previous experience, or the famous "gut feeling" of directors (what the market refers to as the HiPPO - Highest Paid Person's Opinion). Today, however, in a highly competitive and globalized corporate ecosystem, relying on guesswork is the fastest recipe for bankruptcy.

Digital transformation didn't just connect processes; it generated a massive volume of information. The companies that thrive are those that know how to capture, clean, and transform this raw data into actionable insights.

"Data-driven organizations are 23 times more likely to acquire customers, six times as likely to retain those customers, and 19 times as likely to be profitable as a result."
— McKinsey Global Institute Study

What Does it Mean to Have a Data-Driven Culture?

Being Data-Driven doesn't just mean subscribing to expensive Analytics tools or having a beautiful dashboard on the office wall. It's a fundamental shift in organizational culture, where truth is sought in the numbers before any action is executed.

  • Predictability: Predictive models allow companies to forecast market trends, customer churn, and operational bottlenecks before they happen.
  • Risk Mitigation: Decisions based on statistics drastically reduce the margin of error in investments and new product launches.
  • Personalization at Scale: Behavioral analysis enables marketing to deliver exactly what the user wants, right when they have the highest propensity to buy.

The Impact of Business Intelligence (BI) and Big Data

To extract the true value from information, companies are building robust Business Intelligence (BI) and Big Data departments. ETL (Extract, Transform, Load) processes, Data Lakes architecture, and the mastery of software like Power BI and Tableau have become the backbone of top-tier US startups and unicorns.

The Harvard Business Review has repeatedly highlighted that the professional who can translate complex data into business language is a modern corporation's most valuable asset. It's not enough to have the data; you must know how to tell a story with it (Data Storytelling).

The Job Market: The Hunt for Data Talent

With this paradigm shift, the demand for Data Engineers, BI Analysts, Data Scientists, and Analytics Engineers has skyrocketed. International companies—especially in the US and Europe—are aggressively hiring global professionals for 100% US Remote roles, offering highly competitive six-figure compensation packages.

For these companies, which use rigorous Applicant Tracking Systems (ATS like Ashby, Workday, and Greenhouse), the ideal candidate is one who seamlessly blends technical mastery (SQL, Python, DAX) with a sharp business acumen.


References and Recommended Reading

  • McKinsey & Company: The data-driven enterprise of 2025.
  • Harvard Business Review: How to Build a Data-Driven Culture.
  • Gartner: Top Trends in Data and Analytics.

Master the art of turning data into revenue?

The best US startups and global tech companies are actively looking for analytical professionals like you, offering remote roles with premium compensation. Don't miss out on the top Data, BI, and Machine Learning opportunities in the market.