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Senior Manager, Engineering

harvey

Híbrido Bengaluru
Uncategorized

Job Score

80 pts
Hybrid model (+80)

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is building the infrastructure foundation behind one of the most ambitious AI product companies in the world. Our Core Infrastructure team powers every user interaction across Harvey’s legal AI platform, which already processes billions of prompt tokens and millions of daily requests for leading law firms, enterprises, and other high-stakes customers.

We are looking for an Engineering Manager to lead Core Infrastructure from Bengaluru as we scale the platform, the team, and the next generation of Harvey products. This is a high-leverage role for a builder-leader who can grow strong engineers, drive technical execution, and raise the bar on reliability, performance, security, and developer velocity.

This is not a pure operations role. Core Infrastructure at Harvey is responsible for building new systems as well as hardening existing ones, with an emphasis on architecture, scale, and long-term platform leverage rather than reactive firefighting alone.

Harvey is in a build era, not a maintenance era. New product surfaces ship rapidly, and India engineering is expected to play a foundational role in shaping the architecture, culture, and roadmap of Harvey’s next decade.

At Harvey, we value Decisiveness, Simplicity, and the mindset that Job's Not Finished. We move fast, prioritize clarity, and are always striving for excellence. If this resonates with you, we'd love to hear from you.

Why This Role Matters:

Core Infrastructure exists to “deliver core infrastructure that powers our products and teams,” and its current mission is operational excellence at scale. The team serves two critical user groups: external customers who need Harvey to be as reliable as the tools it replaces, and internal product engineering teams who need infrastructure they can build on without firefighting.

The systems this team owns are directly tied to Harvey’s next wave of growth, including agent infrastructure, database resilience, site reliability, vector search, job execution, regional data residency, and multi-cloud scale.

What You'll Do:

  • Lead, hire, and develop a high-agency infrastructure team in Bengaluru, creating a culture of accountability, technical excellence, and strong mentorship.

  • Own delivery for core infrastructure investments spanning cloud infrastructure, observability, container orchestration, reliability, and platform foundations.

  • Partner closely with Product Engineering, Security, and adjacent platform teams so infrastructure accelerates product delivery instead of constraining it.

  • Guide technical strategy across multi-cloud infrastructure, including Azure- and GCP-based systems, Kubernetes orchestration, networking, container management, and infrastructure as code.

  • Drive operational excellence through better observability, incident response, disaster recovery, runbooks, alerting, and recovery tooling.

  • Help the organization scale safely by improving system design quality, hardening critical paths, and pushing durable solutions to reliability bottlenecks before they become customer-facing failures.

  • Partner with AI and product teams to support Harvey’s next major product surfaces, including agent workflows, model infrastructure, and large-scale document processing systems.

  • Contribute as a hands-on technical leader when needed, especially in architecture reviews, incident leadership, prioritization, and high-stakes cross-functional programs.

Representative Problems You May Lead:

  • Hardening the Agent Platform so product teams can ship AI agent experiences with resource isolation, authenticated sandbox access, and resilient execution.

  • Improving database resilience and recovery so incidents are mitigated quickly and the main database never becomes the bottleneck during critical events.

  • Raising site reliability through stronger alerting, failover strategy, autoscaling, and runbooks so customers are never the first to know Harvey is degraded.

  • Scaling vector and retrieval infrastructure that underpins document-heavy workflows and enterprise search, including migrations that improve reliability and unlock new capabilities.

  • Building a multi-region, enterprise-grade platform that meets strict data residency, security, and uptime expectations for global customers.

What We’re Looking For:

  • 4+ years of engineering management experience and 10+ years of hands-on infrastructure or platform engineering experience in production environments.

  • Deep technical strength across cloud infrastructure, Kubernetes, networking, observability, CI/CD, and infrastructure-as-code tooling such as Terraform or Pulumi.

  • A track record of designing and scaling reliable distributed systems, with strong judgment around performance, fault tolerance, and operational tradeoffs.

  • Experience leading complex cross-functional initiatives and translating ambiguous platform needs into clear execution plans and measurable outcomes.

  • Strong people leadership: hiring well, coaching engineers, creating accountability, and building a healthy, high-performing team culture.

  • Clear communication and calm execution during incidents, escalations, and high-stakes customer-impacting situations.

  • A systems mindset, bias for simplicity, and the ability to raise standards while keeping teams moving fast.

Nice to Have

  • Experience with AI/ML infrastructure, high-throughput inference systems, or model platform reliability.

  • Experience operating multi-tenant, security-sensitive platforms for enterprise or regulated customers.

  • Familiarity with Azure at scale; GCP or AWS experience also transfers well.

  • Experience supporting global, follow-the-sun operations or building teams across regions.

Additional Information

  • Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.

Please find the Applicant Privacy for this region here.

#LI-AS2

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

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Equity / Stock Options
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Vesting (Vesting Schedule)
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RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
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🚀 How to use this to your advantage?

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Expert Tip

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The Evolution of Support and Customer Success: Opportunities, Tools, and the New Professional Profile

Discover how customer service evolved from a cost center into the ultimate growth and retention engine for the world's leading tech and SaaS companies.

The Current Landscape: From Cost Center to Revenue Engine

Historically, customer support was viewed by companies merely as a reactive department, focused on troubleshooting technical issues and closing tickets. However, with the consolidation of the SaaS (Software as a Service) business model and the subscription economy, the game has drastically changed.

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Customer Support vs. Customer Success: Understanding the Difference

Although both areas walk hand-in-hand, their roles and success metrics in the job market are distinct. Understanding this difference is crucial for anyone looking to enter or advance in this career:

  • Customer Support: Predominantly reactive and transactional. The focus is on the speed and efficiency of issue resolution. Common metrics include First Response Time (FRT), Mean Time to Resolution (MTTR), and Customer Satisfaction Score (CSAT).
  • Customer Success: A proactive and long-term function. The goal is to ensure the customer extracts maximum value from the product. CS professionals analyze the Health Score, conduct Quarterly Business Reviews (QBRs), and directly target Net Retention Revenue (NRR) while combating Churn.

Market Opportunities and Global Remote Work

The global market for B2B Support and CS professionals is hotter than ever. Startups and major international corporations are massively hiring talent worldwide to provide 24/7 coverage across different time zones.

Opportunities range from entry-level roles, such as Customer Support Representative (CSR), to high-level executive positions like Key Account Manager, Implementation Specialist, Customer Success Manager (CSM), and Head of CX. For professionals with native or fluent English, "Global Remote" and "US Remote" positions offer highly competitive six-figure compensation packages, equity, and aggressive benefits.

Tech Stack: The Tools You Must Master

To pass through the rigorous ATS (Applicant Tracking Systems, like Greenhouse or Ashby) used by top-tier tech companies, your resume must showcase familiarity with the platforms that orchestrate the customer journey. The most demanded tools include:

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