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Senior Manager, Engineering

harvey

Híbrido Bengaluru
Uncategorized

Job Score

80 pts
Hybrid model (+80)

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is building the infrastructure foundation behind one of the most ambitious AI product companies in the world. Our Core Infrastructure team powers every user interaction across Harvey’s legal AI platform, which already processes billions of prompt tokens and millions of daily requests for leading law firms, enterprises, and other high-stakes customers.

We are looking for an Engineering Manager to lead Core Infrastructure from Bengaluru as we scale the platform, the team, and the next generation of Harvey products. This is a high-leverage role for a builder-leader who can grow strong engineers, drive technical execution, and raise the bar on reliability, performance, security, and developer velocity.

This is not a pure operations role. Core Infrastructure at Harvey is responsible for building new systems as well as hardening existing ones, with an emphasis on architecture, scale, and long-term platform leverage rather than reactive firefighting alone.

Harvey is in a build era, not a maintenance era. New product surfaces ship rapidly, and India engineering is expected to play a foundational role in shaping the architecture, culture, and roadmap of Harvey’s next decade.

At Harvey, we value Decisiveness, Simplicity, and the mindset that Job's Not Finished. We move fast, prioritize clarity, and are always striving for excellence. If this resonates with you, we'd love to hear from you.

Why This Role Matters:

Core Infrastructure exists to “deliver core infrastructure that powers our products and teams,” and its current mission is operational excellence at scale. The team serves two critical user groups: external customers who need Harvey to be as reliable as the tools it replaces, and internal product engineering teams who need infrastructure they can build on without firefighting.

The systems this team owns are directly tied to Harvey’s next wave of growth, including agent infrastructure, database resilience, site reliability, vector search, job execution, regional data residency, and multi-cloud scale.

What You'll Do:

  • Lead, hire, and develop a high-agency infrastructure team in Bengaluru, creating a culture of accountability, technical excellence, and strong mentorship.

  • Own delivery for core infrastructure investments spanning cloud infrastructure, observability, container orchestration, reliability, and platform foundations.

  • Partner closely with Product Engineering, Security, and adjacent platform teams so infrastructure accelerates product delivery instead of constraining it.

  • Guide technical strategy across multi-cloud infrastructure, including Azure- and GCP-based systems, Kubernetes orchestration, networking, container management, and infrastructure as code.

  • Drive operational excellence through better observability, incident response, disaster recovery, runbooks, alerting, and recovery tooling.

  • Help the organization scale safely by improving system design quality, hardening critical paths, and pushing durable solutions to reliability bottlenecks before they become customer-facing failures.

  • Partner with AI and product teams to support Harvey’s next major product surfaces, including agent workflows, model infrastructure, and large-scale document processing systems.

  • Contribute as a hands-on technical leader when needed, especially in architecture reviews, incident leadership, prioritization, and high-stakes cross-functional programs.

Representative Problems You May Lead:

  • Hardening the Agent Platform so product teams can ship AI agent experiences with resource isolation, authenticated sandbox access, and resilient execution.

  • Improving database resilience and recovery so incidents are mitigated quickly and the main database never becomes the bottleneck during critical events.

  • Raising site reliability through stronger alerting, failover strategy, autoscaling, and runbooks so customers are never the first to know Harvey is degraded.

  • Scaling vector and retrieval infrastructure that underpins document-heavy workflows and enterprise search, including migrations that improve reliability and unlock new capabilities.

  • Building a multi-region, enterprise-grade platform that meets strict data residency, security, and uptime expectations for global customers.

What We’re Looking For:

  • 4+ years of engineering management experience and 10+ years of hands-on infrastructure or platform engineering experience in production environments.

  • Deep technical strength across cloud infrastructure, Kubernetes, networking, observability, CI/CD, and infrastructure-as-code tooling such as Terraform or Pulumi.

  • A track record of designing and scaling reliable distributed systems, with strong judgment around performance, fault tolerance, and operational tradeoffs.

  • Experience leading complex cross-functional initiatives and translating ambiguous platform needs into clear execution plans and measurable outcomes.

  • Strong people leadership: hiring well, coaching engineers, creating accountability, and building a healthy, high-performing team culture.

  • Clear communication and calm execution during incidents, escalations, and high-stakes customer-impacting situations.

  • A systems mindset, bias for simplicity, and the ability to raise standards while keeping teams moving fast.

Nice to Have

  • Experience with AI/ML infrastructure, high-throughput inference systems, or model platform reliability.

  • Experience operating multi-tenant, security-sensitive platforms for enterprise or regulated customers.

  • Familiarity with Azure at scale; GCP or AWS experience also transfers well.

  • Experience supporting global, follow-the-sun operations or building teams across regions.

Additional Information

  • Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.

Please find the Applicant Privacy for this region here.

#LI-AS2

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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Remote work has opened doors for Brazilian designers to work for global companies, with competitive salaries in dollars and euros.

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Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

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Expert Tip

The Ultimate Guide to Global E-commerce

The Ultimate Guide to Global E-commerce: Careers, Technology, and the Best Opportunities

By Mondywork | Career and Technology Insights

How borderless digital commerce is shaping the future of work and creating high-value, six-figure roles for Managers and Engineers.

1. The Current Landscape of Global E-commerce

E-commerce is no longer just a "digital storefront"; it has become the core revenue engine for the world's biggest brands. According to projections by eMarketer, global retail e-commerce sales continue to break records, easily surpassing the multi-trillion-dollar mark annually.

Today, the market thrives in the era of Cross-Border Commerce, where consumers buy from brands across continents with the same ease as a local purchase. To sustain this massive operation, companies are investing heavily in cloud infrastructure, data-driven smart logistics, and modern tech architectures like Headless Commerce — where the front-end (user interface) is completely decoupled from the back-end (sales engine), ensuring lightning-fast loading speeds and highly personalized experiences.

2. The Pillars of the Operation: Who Makes E-commerce Happen?

Behind every "1-Click Buy" button, there is a complex engineering structure bridging business and technology. Two fundamental professionals stand out in this ecosystem:

The E-commerce Manager

This is the strategic brain of the business. The E-commerce Manager isn't just a digital inventory keeper; they are performance analysts obsessed with metrics and growth.

  • Core Responsibilities: Conversion Rate Optimization (CRO), P&L (Profit and Loss) management, catalog curation, dynamic pricing, and coordinating traffic campaigns alongside the Marketing team.
  • Key Metrics: CAC (Customer Acquisition Cost), LTV (Lifetime Value), ROAS (Return on Ad Spend), and Churn Rate.
  • Ideal Profile: Highly analytical, data-driven, with strong cross-departmental leadership skills (uniting logistics, marketing, and tech).

The E-commerce Engineer (Developer)

The technological arm and executor of the business vision. Developers focused on e-commerce are highly valued because they understand that every millisecond of latency in the code translates to lost revenue.

  • Core Responsibilities: Building and maintaining storefronts, complex API integrations (ERPs, CRMs, Payment Gateways, and shipping providers), developing custom themes, and ensuring information security (PCI Compliance).
  • Tech Stack: Varies by platform, but mastering JavaScript (React/Next.js for Headless), Node.js, GraphQL, and specific template languages (like Liquid for Shopify) is essential.
  • Ideal Profile: Technical problem-solver with a strong business acumen, deeply focused on Web Performance (Core Web Vitals) and scalability.

3. The Biggest Market Players (SaaS and PaaS Platforms)

To succeed in this field, it is crucial to master or be deeply familiar with the giants that power virtual stores globally:

Shopify / Shopify Plus:
The Canadian giant dominates the global SaaS market. With a massive app ecosystem and Liquid as its template language, Shopify Plus is the go-to choice for scalable enterprise brands. Shopify Developers are in incredibly high demand across the US and European markets.
VTEX:
A Latin American powerhouse that became a formidable global player, now listed on the NYSE. The VTEX IO architecture, based on React and Node.js, changed the game for Enterprise development. VTEX Managers and Devs have guaranteed opportunities in large B2B and B2C corporations.
Magento (Adobe Commerce):
Known for its extreme robustness and flexibility (PaaS/On-Premise). It requires solid knowledge of PHP and complex software architecture. It is the platform of choice for massive, highly customized operations.
Salesforce Commerce Cloud:
Aimed at the top of the pyramid (large enterprise accounts), it integrates seamlessly into the Salesforce CRM ecosystem, requiring highly specialized professionals versed in its proprietary languages and corporate processes.

4. Where Are the Best Opportunities and How to Break In?

The e-commerce market is one of the biggest hubs for global remote jobs. US and European companies are actively seeking top-tier talent worldwide, offering aggressive compensation (often six-figure salaries in USD or EUR) to professionals who can scale their operations.

For those looking to enter or pivot to this area:

  1. Specialize in a Platform: Being a "Generic Developer" pays the bills, but being a "VTEX IO Specialist" or a "Shopify Expert" multiplies your market value. Pursue official certifications.
  2. Master APIs and Integrations: Modern e-commerce doesn't live in a vacuum. Knowing how to connect a store to a logistics system, a marketing automation software (like Klaviyo or Brevo), or a global ERP is the most valued skill today.
  3. Build a Real Portfolio: For devs, create test stores, build a public app for the Shopify App Store, or contribute to Headless projects. For managers, showcase real conversion optimization cases and campaign management on your LinkedIn.
  4. Flawless Technical Communication: Fluent English (especially asynchronous communication for documentation, Jira tickets, and Slack) is the golden key to unlocking those US Remote and global six-figure roles.
"In e-commerce, the code isn't just software; it's the store itself. If the site crashes on Black Friday, the company bleeds money. That's why highly qualified professionals in this field are never out of work."

Accelerate Your Career with Mondywork

Whether you are a business strategist or a software engineer, the best E-commerce and Tech jobs—including global remote opportunities—are published daily on our board.

Golden Tip: Browse the Mondywork platform, set up your customized Job Alerts on our homepage, and ensure your resume highlights the technologies mentioned in this article. The market won't wait, and your next big global opportunity might be just one click away.