People Operations
withpulley
Híbrido
New York
Uncategorized
Job Score
80 pts
Hybrid model (+80)
About Pulley
Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects.
Today, permitting is the slowest, most uncertain part of building, spread across 19,000+ jurisdictions with different rules, timelines, and surprises. Pulley gives project teams the clarity and predictability they need to move from planning to opening without delays.
We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams.
Founded in 2021, Pulley combines deep permitting expertise with purpose-built AI from people who have created products used by millions. We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore.
The Role
We're bringing on our first dedicated People Operations hire to own the infrastructure that allows our employees at Pulley to do the best work of their careers.
This is a hands-on, end-to-end role. You'll inherit a number of running operations and also launch net new programs. You'll be both the architect and the operator: building the playbooks, then running them.
What You'll Do
Own the employee lifecycle. From onboarding to offboarding and everything in between.
Oversee total rewards. Leveling, compensation cycles, and benefits administration.
Build the performance and development engine. Lead the performance review process, design the manager enablement program, and operationalize internal pulse surveys.
Be the trusted point for employee relations. Sensitive issues handled with care, discretion, and judgment.
Be the bridge between the company and the technology we use. Hardware procurement, software access provisioning and deprovisioning, and partnering with Engineering / IT on security.
Steward compliance and policy. Maintain the Pulley Employee Handbook, coordinate visa sponsorship, and organize People docs so employees can self-serve.
Further belonging. Celebrations, swag, milestones, offsites, and the rituals that make Pulley feel like Pulley.
Who You Are
A builder. You see scattered processes and instinctively want to systematize them. You believe SOPs are an act of generosity to your future self and your teammates. You leverage technology to be maximally efficient.
High-judgment, low-drama. You handle sensitive conversations with discretion and care, and you know when to escalate vs. resolve.
A natural context switcher. Comfortable moving between onboarding, HRIS configurations, and a performance management conversation in the same morning, without dropping any of them.
You Likely Have
Experience scaling a People Ops function, ideally as an early People hire at a fast-growing business.
Standout writing ability. You'll write policies, comms, manager talking points, and SOPs constantly. The artifacts you develop is how People Ops scales.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Design
The Design field, especially UX/UI and Product Design, has experienced significant growth in recent years. With accelerated business digitization, the demand for professionals who can create intuitive and pleasant digital experiences has never been higher.
Key skills include Figma, Sketch, Adobe XD, user research, design thinking, prototyping, and system design. Product designers are increasingly valued for their direct impact on business results.
Remote work has opened doors for Brazilian designers to work for global companies, with competitive salaries in dollars and euros.
About Content Manager
The Content Manager is the professional responsible for leading the entire content strategy, production, and management of an organization. They define the editorial strategy, coordinate writing teams, and ensure content aligns with business goals and brand identity.
Key skills include content strategy, editorial planning, content audit, buyer persona, customer journey, content ops, content governance, performance metrics (ROI, engagement, organic traffic), and team management. Knowledge of WordPress, Contentful, Notion, and analytics tools is a differentiator.
Content Managers in technology companies are highly valued, especially those who can align content with conversion funnels, lead multidisciplinary teams, and use data to optimize editorial strategy. The field offers opportunities from content manager to head of content, with a focus on strategy, quality, and scale.
About SEO Analyst
The SEO Analyst is the professional responsible for optimizing websites for search engines, increasing organic visibility and qualified traffic. With the growing importance of digital marketing, SEO professionals are fundamental to any online presence strategy.
Key skills include on-page and off-page SEO, technical SEO, keyword research, SEO audits, link building, optimized content creation, and metrics analysis. Tools like Google Search Console, Google Analytics, Ahrefs, Semrush, Moz, and Screaming Frog are essential for daily work.
SEO analysts in technology companies are highly valued, especially those who master technical SEO, Core Web Vitals, and data-driven content strategies. The field offers opportunities from junior analyst to head of SEO, with a focus on organic growth, domain authority, and return on investment.
About Web3
The Web3 area represents the new phase of the decentralized internet, built on blockchain technology. Web3 professionals create decentralized applications (dApps), interact with smart contracts, manage digital assets (cryptocurrencies and NFTs), and utilize DeFi (Decentralized Finance) protocols, revolutionizing how data, ownership, and finance are managed online.
About Ecommerce Manager
The Ecommerce Manager is the professional responsible for the entire strategic and operational management of online stores and marketplaces. They lead teams, define pricing, promotion, and catalog strategies, and monitor online sales performance across multiple platforms.
Key skills include catalog management, dynamic pricing, seasonal campaigns (Black Friday, Cyber Monday), marketplace management (Amazon, Mercado Livre, Shopee, Magalu), paid traffic, CRO, and team management. Knowledge of Shopify, VTEX, WooCommerce, Google Ads, Meta Ads, and performance metrics is a differentiator.
Ecommerce Managers in technology companies are highly valued, especially those who master multi-marketplace management, checkout optimization, and mobile commerce strategies. The field offers opportunities from ecommerce manager to head of ecommerce, with a focus on revenue, customer experience, and growth.