Strategic Business Operations Lead, Api
perplexity
Híbrido
San Francisco
Systems Analyst
Advertising
Job Score
100 pts
Hybrid model (+80)
Systems Analyst (+10)
Advertising (+10)
Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.
About this role
We are looking for a Strategic Business Operations Lead to manage customer relationships and lead projects that help grow the API business. The role is roughly half customer-facing and half strategic and operational work, with an initial focus on building and improving our post-sale programs.
You will own a portfolio of API customers, learning how AI-native companies and large enterprises evaluate, adopt, and scale AI infrastructure. Working closely with API leadership, you will help shape how the business operates and lead projects such as product migrations, customer enablement, and account coverage. You will put recommendations into practice, with results measured in customer adoption, retention, and growth.
Responsibilities
Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
Build account plans around adoption, value, and growth. Identify risks early and partner with Sales and account owners on renewals and expansion.
Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and handoffs between teams.
Lead strategic projects across the API business, with an initial emphasis on customer adoption and retention. Scope the problem, develop a recommendation, coordinate execution, and track outcomes.
Run customer programs such as product and endpoint migrations, enablement, and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.
Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.
Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
Build practical reporting, workflows, and automation that help the team manage a growing customer base. Partner with Finance and Billing Operations to improve the customer experience around credits, commitments, and billing.
Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.
What we're looking for
5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams.
Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
Strong relationship skills and a genuine interest in spending a substantial part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up.
Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams.
Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects.
Nice to have
Direct customer-facing experience in a B2B technology company, including account management, customer success, partnerships, or solutions work.
Experience with API businesses, developer platforms, or consumption-based revenue models.
Working knowledge of SQL, CRM systems, or BI tools, and experience automating recurring analysis or workflows.
What did you think of this job?
Loading comments...
About Systems Analyst
The Systems Analyst is the professional responsible for analyzing, designing, and implementing technology solutions that meet business needs. They act as a bridge between business areas and the development team, ensuring that systems deliver real value to the organization.
Key skills include requirements gathering and analysis, process modeling (BPMN), data modeling, technical and functional documentation, system integration (APIs, microservices), and knowledge of ERPs and CRMs. Tools like Jira, Confluence, Visio, and project management platforms are essential.
Systems Analysts in technology companies are highly valued, especially those who master agile requirements analysis (user stories, backlog), system integration, and solution architecture. The field offers opportunities from junior analyst to solution architect, with a focus on efficiency, quality, and technological innovation.
About Advertising
The Advertising area is aimed at the planning, creation, and delivery of communication campaigns to promote brands, products, ideas, or services. Professionals in the sector work in advertising agencies or in-house marketing departments in creative fields (art direction, copywriting), strategic planning, account management, and media buying.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Branding
Branding is the area responsible for building, managing, and strengthening a brand's identity and market value. Branding professionals create strategies that define how the brand is perceived by the public, from the logo to the complete customer experience.
Key skills include brand strategy, visual identity, brand guidelines, positioning, naming, brand voice, market research, brand equity, and brand management. Knowledge of graphic design (Figma, Illustrator, Photoshop), storytelling, and brand experience is a differentiator.
Branding professionals in technology companies are highly valued, especially those who master employer branding, digital branding, and can build strong, memorable brands in competitive markets. The field offers opportunities from brand designer to head of brand, with a focus on identity, differentiation, and perceived value.
About Photography
The Photography area encompasses the capture, editing, and processing of static images for commercial, advertising, editorial, or artistic purposes. Professionals in this field master lighting techniques, visual composition, camera and lens operation, as well as the use of specialized editing and post-processing software such as Adobe Photoshop and Lightroom.
About Blockchain
The Blockchain area involves the development and implementation of secure and distributed transaction ledgers. Professionals in this field work with smart contract development, cryptography, consensus algorithms, and platforms such as Ethereum, Hyperledger, and Solana, ensuring security and decentralization for various types of applications.
About QA and Testing
QA and Software Testing are fundamental to ensure the quality and reliability of applications. QA professionals ensure that the delivered product meets requirements and is free of critical defects.
Key skills include manual and automated testing, Selenium, Cypress, Playwright, Postman, JMeter, and CI/CD pipeline knowledge. Performance and security testing are differentiators.
With the adoption of DevOps and continuous deployment, the demand for automation QAs and SDETs continues to grow.
About Ecommerce Manager
The Ecommerce Manager is the professional responsible for the entire strategic and operational management of online stores and marketplaces. They lead teams, define pricing, promotion, and catalog strategies, and monitor online sales performance across multiple platforms.
Key skills include catalog management, dynamic pricing, seasonal campaigns (Black Friday, Cyber Monday), marketplace management (Amazon, Mercado Livre, Shopee, Magalu), paid traffic, CRO, and team management. Knowledge of Shopify, VTEX, WooCommerce, Google Ads, Meta Ads, and performance metrics is a differentiator.
Ecommerce Managers in technology companies are highly valued, especially those who master multi-marketplace management, checkout optimization, and mobile commerce strategies. The field offers opportunities from ecommerce manager to head of ecommerce, with a focus on revenue, customer experience, and growth.
Comments 0