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Vp, Engineering

1password

Remoto Remote (United States | Canada)
Uncategorized

Job Score

90 pts
Remote model (+90)

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Vice President of Platform Engineering reports to the CTO and leads the strategy, organization, and execution for 1Password’s core service and development platforms. The VP is accountable for building secure, reliable, and scalable foundations that enable teams across 1Password to deliver, operate, and own with autonomy, speed, and unambiguous accountability. The VP owns operations, drives delivery, and develops a high-performing team to achieve impactful results.

How we’re using AI today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.

This is a remote opportunity within Canada and the US.

What we're looking for:

  • Experience: 10+ years of experience in software engineering, with at least 7 years in a leadership role, preferably with experience building and operating at the intersections of IaaS, SaaS, and the cybersecurity industry.

  • Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related fields; or proven equivalent work experience.

  • Proven track record establishing durable, full-lifecycle ownership for critical platforms and services, including adoption, customer experience, reliability, security, cost, incident response, and continued evolution.

  • Proven ability delivering and operating cost-effective mission-critical infrastructure and platform systems serving internal- and consumer-facing software products, operational efficiency and market expansion.

  • Strong business and technical acumen in systems and software engineering, proven ability to lead an organization and culture delivering best practices and innovation.

  • Exceptional analytical and strategic thinking skills, with the ability to define, develop and execute strategic plans across a wide set of objectives, driving committed quantifiable results.

  • Extensive experience in building, maintaining, and influencing operational excellence, including process and system optimization, scalability, and the development and management of performance metrics

  • Demonstrated ability to collaborate effectively with C-suite leaders and cross-functional teams, aligning on strategic priorities to achieve shared objectives.

  • Outstanding communication skills, with the ability to convey complex ideas clearly, build trust, inspire broadly, gaining alignment across diverse stakeholders.

  • Proven expertise in leading and sustaining multi-year transformational initiatives in fast-paced, complex, and dynamic environments.

  • Proven experience building, developing and scaling high-performing teams.

What you can expect:

  • Leadership: Continuously evolve, develop and execute the Platform Engineering vision, strategy, objectives, and roadmaps, aligning and laddering it with the company strategy and customer needs. Proactively incorporate market and industry trends, competitive landscape, and customer insights to identify opportunities, informing strategic decision-making.

  • Transformation: Lead multi-year changes to 1Password’s engineering architecture and operating model, building shared platforms, supported paths, and common practices that improve reliability, security, developer effectiveness, and the company’s ability to scale.

  • Company Initiatives: Lead technology-adjacent strategic initiatives that facilitate delivering best-in-class engineering results, from inspiration and innovation, to implementation and iterative improvement.

  • Operations: Design and evolve the organization, ownership model, and operating mechanisms needed to execute the strategy. Establish clear accountability for the platforms and services the organization operates directly, while creating governed, supported paths that enable other teams to own and operate their products independently.

  • Engineering Systems and Practices: Advance how software is built and operated across 1Password through ubiquitous engineering standards, operational excellence, and safe, measurable Agentic Engineering practices. Establish the platforms, controls, and evidence needed for teams to adopt these practices while remaining accountable for their results.

  • Performance: Establish clear, quantifiable outcomes across the organization and operating mechanisms that expose progress, quality, adoption, operational health, and business impact. Use evidence to make investment, prioritization, and organizational decisions, transparently providing actionable insights for the executive team and organizational leaders.

  • Cross-functional Collaboration: Build strong relationships across the company to proactively identify needs, align strategies, and optimize your company-wide impact. Foster collaboration within and beyond the Technology organization to influence change. Apply critical feedback toward achieving strategic goals. Represent the technical organization in senior leadership meetings, providing updates on strategic initiatives, operational execution, and industry trends and their implications.

  • Team Leadership: Build and lead a high-performing team by mentoring and coaching direct reports, evaluating organizational talent, and implementing plans to prepare talent for future business demands.

  • Leadership Growth: Invest in the growth and development of the leaders within the technology organization across 1Password via direct mentorship, sponsorship, and participation at sibling organization events, as well as providing leadership alongside cross-functional partner teams, such as Product, Security, People/Talent, Operations and L&D.

  • Culture and Org Health: Drive and evolve our high-performance culture, fostering psychological safety, inclusivity, ownership, and agility. Champion initiatives to enhance the employee experience organizationally- and company-wide.

  • Financial Oversight: In partnership with Finance, own the organization’s investment and capacity strategy, balancing current operations, future-state transformation, and targeted growth. Ensure resources are allocated against the highest-value outcomes and adjust plans when evidence or business priorities change.

USA-based roles: The annual base salary for this role is between $302,000 USD and $483,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles: The annual base salary for this role is between $278,000 CAD and $445,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy

Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account

Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

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🏢 Work Models & Routine

Async (Asynchronous Work)
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All-Hands / Town Hall
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1:1 (One-on-One)
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💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
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Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

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JD (Job Description)
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Expert Tip

The Evolution of Support and Customer Success

The Evolution of Support and Customer Success: Opportunities, Tools, and the New Professional Profile

Discover how customer service evolved from a cost center into the ultimate growth and retention engine for the world's leading tech and SaaS companies.

The Current Landscape: From Cost Center to Revenue Engine

Historically, customer support was viewed by companies merely as a reactive department, focused on troubleshooting technical issues and closing tickets. However, with the consolidation of the SaaS (Software as a Service) business model and the subscription economy, the game has drastically changed.

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"Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one." — Harvard Business Review

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Although both areas walk hand-in-hand, their roles and success metrics in the job market are distinct. Understanding this difference is crucial for anyone looking to enter or advance in this career:

  • Customer Support: Predominantly reactive and transactional. The focus is on the speed and efficiency of issue resolution. Common metrics include First Response Time (FRT), Mean Time to Resolution (MTTR), and Customer Satisfaction Score (CSAT).
  • Customer Success: A proactive and long-term function. The goal is to ensure the customer extracts maximum value from the product. CS professionals analyze the Health Score, conduct Quarterly Business Reviews (QBRs), and directly target Net Retention Revenue (NRR) while combating Churn.

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