Contractor Relations Specialist
AfterQuery
Remoto
San Francisco (Remote)
IT Governance
Job Score
100 pts
Remote model (+90)
IT Governance (+10)
About AfterQuery
AfterQuery is an applied research lab curating data solutions for foundation model development.
We serve every frontier AI lab with the mission of delivering the best data to power the best models. In doing so, we can make expertise that once took a lifetime to build available to anyone who needs it. Our customers are the ones building the foundation models themselves and our work sits directly in the loop of how those systems improve.
This is a rare opportunity to join a company at a defining moment in AI. Since raising our $30M Series A at a $300M valuation, AfterQuery has grown well over a $100M revenue run rate.
We're based in San Francisco and backed by leading investors including Altos Ventures, BoxGroup, and Y Combinator and angels from Google DeepMind, OpenAI, Anthropic, Meta Superintelligence Labs, and Microsoft AI.
Why Apply
Massive Opportunity:
We were one of the fastest-growing YC companies in our batch, and we believe we can become one of the fastest-growing YC companies of all time.
Founding Impact:
You will own and architect core infrastructure systems that power our platform from the ground up.
Equity & Growth:
Competitive salary and meaningful equity. As we scale, you’ll have the opportunity to shape the engineering organization and lead major technical initiatives.
Strong Team:
Our founding team has experience from Citadel Securities, Meta, Google, Silver Lake, and Morgan Stanley — work alongside world-class engineers and researchers.
Overview
AfterQuery is hiring a Contractor Relations Specialist to be the face of our support to the expert network powering our data as we scale to become one of the fastest-growing AI companies of all time. Our experts are doctors, lawyers, engineers, and researchers producing the training data and evaluations behind frontier AI models. When they have a question, a payment issue, or a dispute, you are the person who makes it right: quickly, fairly, and with a level of care that makes experts want to keep working with us.
This is a high-ownership role. You will oversee expert support end to end, resolve disputes before they escalate, and turn what you hear from experts into insights the rest of the team acts on. The quality of our expert experience is a direct input to the quality of our data, and you will own it.
You'll work mostly remote, spending one week per month embedded with the team in San Francisco. As our processes mature, the role transitions to fully remote.
Responsibilities
Oversee day-to-day expert support across all channels, owning queues, SLAs, and the quality of every interaction
Resolve disputes — payment questions, project level disputes, qualification decisions, account issues in a timely, consistent, and well-documented manner
Serve as the face of AfterQuery's support to our experts, setting the tone for how we communicate and building trust with our most valuable contributors
Report findings to the team: surface trends, recurring pain points, and dispute root causes to operations, product, and leadership, and help architect the solutions that eliminate them
Build and refine support playbooks, macros, escalation paths, and dispute-resolution policies as we scale from thousands to tens of thousands of experts
Partner with project operations and growth teams to get ahead of support volume when new projects launch
Required Qualifications
2–5 years in customer experience, customer support, or a contractor support/relations role — ideally at an expert network (GLG, AlphaSights, Guidepoint, etc.), a recruiting or talent marketplace, or a gig/contractor platform
Experience handling disputes or escalations directly, with sound judgment on when to hold policy and when to make it right
Exceptional written communication — clear, warm, and professional under pressure
Comfort with support tooling (Zendesk, Intercom, or similar) and enough spreadsheet fluency to report on volume, resolution time, and trends
A bias toward building: you don't just work the queue, you fix the reasons the queue exists
Based in California, New York, New Jersey, or Texas, and able to spend one week per month in San Francisco during the hybrid period
About IT Governance
IT Governance is the area responsible for ensuring that information technology resources are used strategically, efficiently, and in compliance with standards and regulations. IT governance professionals ensure that technology supports business objectives in a secure and reliable manner.
Key skills include IT service management (ITIL), IT audit and compliance, risk management, business continuity, disaster recovery, metrics and indicators (SLAs, KPIs), and strategic alignment between IT and business. Frameworks like COBIT, ITIL, ISO 27001, and compliance standards are essential.
IT Governance professionals in technology companies are highly valued, especially those who master ITSM, IT audit, and risk management. The field offers opportunities from governance analyst to CIO/CTO, with a focus on efficiency, compliance, security, and business value.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Automation Engineer
The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.
Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.
Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.
About Web Designer
The Web Designer is the professional responsible for creating visual interfaces for websites, web applications, and landing pages, combining aesthetics, usability, and user experience. They transform business needs into functional and responsive layouts that communicate brand identity.
Key skills include UI design, responsive design, prototyping (Figma, Sketch, Adobe XD), wireframing, design systems, accessibility (WCAG), information architecture, and basic HTML/CSS knowledge. Knowledge of UX design, motion design, and front-end is a differentiator.
Web Designers in technology companies are highly valued, especially those who master design systems, design tokens, and can create interfaces that convert and engage. The field offers opportunities from junior web designer to product designer and design lead.
About Customer Service
The Customer Service / Client Relations area is essential for ensuring customer satisfaction, retention, and a good relationship. Professionals in this field are the primary interface for communication, handling inquiries, requests, feedback, and ensuring a high-quality day-to-day experience. Skills in communication, problem-solving, empathy, and patience are indispensable.
About Information Security
The Information Security area is one of the most strategic and in-demand fields in the technology market. With the rise of cyberattacks, data breaches, and regulations like LGPD and GDPR, companies of all sizes invest heavily in professionals who can protect their digital assets.
Key specializations include Network Security, Cloud Security (AWS, Azure, GCP), Offensive Security (Penetration Testing, Red Team), Defensive Security (SOC, Blue Team), AppSec, and Security Governance. Tools like SIEM (Splunk, QRadar), firewalls, EDR, and Vulnerability Management platforms are essential.
Certifications like CISSP, CEH, OSCP, CompTIA Security+, and AWS Security Specialty are important differentiators. Information security professionals are among the highest-paid in the sector, with growing demand especially in fintechs, healthtechs, and large enterprises.
About Account Manager
The Account Manager is the professional responsible for managing and expanding the relationship with clients after the sale. They act as a strategic partner, ensuring satisfaction, retention, and account growth, connecting client needs with company solutions.
Key skills include relationship management, negotiation, upsell and cross-sell, contract renewal, account planning, business reviews, metrics analysis (NPS, churn, LTV), and CRM knowledge (Salesforce, HubSpot). Communication, empathy, and business vision are fundamental differentiators.
Account Managers in technology and SaaS companies are highly valued, especially those who can increase recurring revenue (MRR/ARR) through account expansion and churn prevention. The field offers opportunities from account executive to director of accounts, with a focus on strategic relationship, revenue growth, and customer success.