Analista De Soporte - Latam (México)
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Job Score
90 ptsAnalista de Soporte – LATAM / México
Responsabilidades y funciones
🎯 Tu rutina de trabajo será:
- Atención: Responder a solicitudes de clientes vía teléfono, correo electrónico y chat, siguiendo guiones y lineamientos predefinidos (complejidad media/alta).
- Estudiar y comprender la información sobre los productos/servicios de su área para brindar respuestas precisas (ej.: Salesforce, MyHotel).
- Comunicación verbal: Utilizar un lenguaje claro, accesible y cordial, asegurando que el cliente comprenda las indicaciones proporcionadas.
- Comunicación escrita: Gestionar tickets con un lenguaje claro y detallado, resolviendo las dudas de los clientes según sea necesario.
- Derivación: Identificar y escalar problemas complejos o no resueltos a niveles superiores o equipos correspondientes, manteniendo el seguimiento con el cliente.
- Colaboración interna: Trabajar junto con colegas del equipo y otras áreas para resolver problemas y mejorar procesos.
- Manejar objeciones con respuestas estructuradas, demostrando empatía y ofreciendo soluciones alternativas cuando sea necesario.
- Feedback y mejora: Proponer sugerencias para optimizar los procesos de atención al cliente con base en interacciones y retroalimentación recibida.
- Cumplimiento de metas: Trabajar para alcanzar los objetivos cuantitativos definidos tanto a nivel individual como del área.
- Optimizar la gestión del tiempo para atender múltiples demandas simultáneamente, equilibrando rapidez y calidad.
- Desarrollar sus tareas con autonomía, brindando soporte a compañeros cuando sea necesario.
Requisitos y calificaciones
🔎 Requisitos esenciales
- Experiencia en soporte al cliente o atención técnica (1–3 años)
- Excelentes habilidades de comunicación escrita y verbal
- Capacidad de análisis, priorización y gestión del tiempo
- Trabajo autónomo y colaboración en equipo
- Experiencia en el sector hotelero
Información adicional
Esta posición se ofrece bajo modalidad de contratación PJ (Persona Jurídica), lo que implica que el profesional será responsable de la emisión de facturas y de la gestión de sus propios impuestos, trabajando de forma independiente, aunque alineado con los objetivos estratégicos de la empresa.
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The financial sector offers stable opportunities with competitive salaries, especially in fintechs and large technology companies.
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Corporate communicators in technology companies are highly valued, especially those who master change communication, employee engagement, and digital communication. The field offers opportunities in startups, scale-ups, and large corporations, with a focus on storytelling, organizational culture, and innovation communication.
About Design
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About Web3
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