Project Manager, Implementation
syndigo
Remote - Portugal
Project Management
Project Manager
Public Relations
Job Score
100 pts
On-site model (+70)
Project Management (+10)
Project Manager (+10)
Public Relations (+10)
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
About Syndigo
At Syndigo, we enable brands, manufacturers, distributors, and retailers to deliver better digital commerce and data experiences. We are the trusted source of accurate, enriched product content and data - helping customers manage complex product information, improve compliance readiness, and power confident buying decisions across channels.
We value passion, ownership, and curiosity. The energy you bring will directly shape your success and the success of our customers.
Job Summary
The Implementation Project Manager owns the end-to-end implementation of Syndigo's healthcare and medical device connections, from kickoff through go live. This person acts as the primary point of contact for healthcare clients during implementation, triaging issues, routing them to the right internal teams, and project managing the resolution. The role blends project management (scope, time, cost, quality, risk) with the regulatory context needed to support healthcare specific workflows like FDA GUDID, EUDAMED, and other UDI registration programs.
This person manages the complete project life cycle for healthcare implementations, coordinating across Product, Support, Services, and Engineering to deliver a successful launch, then hands off the account to the appropriate ongoing support team once the client is live and stable.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
-
Implementation and Project Management
- Manages the complete project life cycle for healthcare and medical device implementations, including discovery, analysis, estimation, development, quality control, and delivery, in conjunction with product and technical teams
- Leads requirements gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders to define and document business needs
- Creates detailed specifications and solution designs, documenting current and future process flows and use cases in partnership with data engineering and development teams
- Manages program scope according to client constraints and regulatory requirements
- Develops and maintains project plans, including analysis, planning, tracking, reporting, and evaluating milestones and deliverables
Issue Triage During Implementation
- Triages incoming issues, determines root cause, and routes them to the appropriate internal team (Product, Support, Services, Engineering) for resolution during implementation
- Provides technical support to onsite users regarding workflows, feed failures, and related troubleshooting through go-live
- Tracks issues through to resolution, keeping clients and internal stakeholders informed of status during implementation
- Documents open items and known issues clearly as part of the handoff package to the ongoing support team
Healthcare and Regulatory Context
- Supports customers implementing regulated product data and medical device information across global and regional requirements
- Understands and communicates client needs related to regulatory bodies and systems such as EUDAMED, FDA GUDID, other Unique Device Identifier (UDI) data requirements, and adjacent healthcare data standards
- Partners with Product and Services teams to translate client regulatory workflows into business requirements, pilots, and process improvements during implementation
- Stays current on healthcare regulatory trends relevant to clients and helps internal teams understand their impact
Relationship Management and Communication
- Owns client and program team communication throughout the project, coordinating meetings, updates, and historical records of progress
- Works with Account Executives to develop and present milestone or go live reviews, highlighting outcomes and risks
- Builds trusted working relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations during the engagement
- Leads a structured handoff to the ongoing account or support team, ensuring context, risks, and open items transfer cleanly
- Periodic travel to clients and Syndigo offices as needed
Reporting and Risk
- Pulls and pushes key performance reporting to clients, providing insight into systemic and people processes
- Identifies issues, forms hypotheses, executes analysis, and translates data into actionable recommendations throughout the project
- Develop executive-level dashboards and business reviews
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
-
Required Skills/Abilities
- Excellent analytical, verbal, and written communication skills
- Experience working with executive level clients, suppliers, and consultants to gather requirements and execute project plans
- Experience supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations preferred.
- Comfort with technology, particularly product information management, data quality, and complex client workflows
- Experienced user of Smartsheet, SharePoint, Microsoft Office Suite, including Word, Excel, and PowerPoint Experience with Microsoft Access
- Knowledge of Salesforce, Jira, and Wrike
- Experience with data governance and maintenance preferred healthcare related experience a plus
- Familiarity with healthcare or medical device regulatory data requirements (FDA GUDID, EUDAMED, EU MDR/IVDR, GDSN, SWISSDAMED, TGA AUAUDI) preferred, but not required at entry
- Exposure to healthcare, life sciences, or retail industries a plus
Education and Experience
- BA/BS degree in Computer Science, Business, or a related field preferred
- PMP certification preferred
- 5+ years of experience in project management or a client facing role in SaaS
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
What did you think of this job?
Loading comments...
About Project Management
Project Management is essential to ensure strategic initiatives are delivered on time, within scope, and with quality. PM professionals coordinate teams, manage risks, and communicate with stakeholders.
Key methodologies include PMBOK, PRINCE2, Scrum, and Kanban. Tools like Jira, Asana, Monday, and MS Project are widely used in daily work.
Certifications like PMP and PgMP are important differentiators in the market, with growing demand in technology and consulting companies.
About Project Manager
The Project Manager is the professional responsible for planning, executing, and controlling projects end-to-end, ensuring they are delivered on time, within budget, and with the expected quality. With the growing complexity of businesses, project management professionals are fundamental to organizational success.
Key skills include planning and scheduling, scope, cost, risk, quality, and resource management, stakeholder communication, cross-functional team leadership, and use of agile and traditional methodologies. Certifications like PMP, PRINCE2, and Six Sigma are important differentiators.
Project Managers in technology companies are highly valued, especially those who master agile methodologies (Scrum, Kanban), tools like Jira and MS Project, and can deliver complex projects efficiently. The field offers opportunities from project analyst to head of PMO, with a focus on execution, governance, and business value.
About Public Relations
The Public Relations (PR) area focuses on managing the reputation, image, and communication of an organization with its various stakeholders (such as clients, investors, employees, media, and the community). PR professionals develop corporate communication strategies, manage media relations (press relations), organize institutional events, and work in image crisis prevention and management.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Branding
Branding is the area responsible for building, managing, and strengthening a brand's identity and market value. Branding professionals create strategies that define how the brand is perceived by the public, from the logo to the complete customer experience.
Key skills include brand strategy, visual identity, brand guidelines, positioning, naming, brand voice, market research, brand equity, and brand management. Knowledge of graphic design (Figma, Illustrator, Photoshop), storytelling, and brand experience is a differentiator.
Branding professionals in technology companies are highly valued, especially those who master employer branding, digital branding, and can build strong, memorable brands in competitive markets. The field offers opportunities from brand designer to head of brand, with a focus on identity, differentiation, and perceived value.
About Talent Acquisition
Talent Acquisition is the strategic area responsible for attracting, selecting, and hiring the best professionals for the organization. Unlike traditional recruitment, TA acts as a strategic business partner, aligning talent acquisition with the company's long-term objectives.
Key skills include advanced sourcing, employer branding, labor market analysis, talent pipeline management, and candidate experience. Tools like LinkedIn Recruiter, ATS (Greenhouse, Lever, Ashby), and assessment platforms are essential.
TA professionals in technology companies are highly valued, especially those who master tech sourcing, workforce planning, and recruitment metrics like time-to-hire and cost-per-hire.
About Software Development
Software Development is one of the most dynamic and constantly evolving fields in the job market. Professionals in this area are responsible for creating, maintaining, and optimizing web, mobile, and desktop applications that impact millions of users daily.
Key languages and frameworks include JavaScript (React, Node.js, Vue.js), Python (Django, Flask), Java (Spring), PHP (Laravel), and TypeScript. Demand for full-stack developers continues to grow, especially in tech companies and startups.
Salaries range from entry-level to senior positions, with growing opportunities for remote work and international freelancing.
About Advertising
The Advertising area is aimed at the planning, creation, and delivery of communication campaigns to promote brands, products, ideas, or services. Professionals in the sector work in advertising agencies or in-house marketing departments in creative fields (art direction, copywriting), strategic planning, account management, and media buying.
About Product Manager
The Product Manager (PM) is the professional responsible for defining the strategy, vision, and roadmap of a digital product. They work at the intersection of technology, business, and user experience (UX), leading the discovery and delivery of solutions that solve real problems in a viable way for the company.
Key skills include product discovery, data and metrics analysis (AARRR, NPS, LTV), user research, go-to-market strategy, roadmapping, strategic prioritization, and leadership by influence. Tools like Amplitude, Mixpanel, Hotjar, Jira, and Notion are fundamental.
Product Managers play a central role in the growth of startups, scale-ups, and large technology companies, with career progression opportunities to Product Leader, Head of Product, and Chief Product Officer (CPO).
Comments 0