Travel Consultant – Healthcare Team
reedmackay
London
Uncategorized
Job Score
70 pts
On-site model (+70)
At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
Navan leads its field by attracting, developing, and retaining the most talented people within the industry. Navan has an enviable reputation for exceptional service, which is delivered through placing innovative technology in the hands of outstanding people across global markets.
About the Role
Due to the successful growth of our business, a full-time position has become available for a highly competent and experienced Travel Consultant to work within our Healthcare Travel Division. The Healthcare Travel Division supports complex, highly compliance-driven travel arrangements for Healthcare Professionals (HCPs), employee travel, and guest travel operating across global markets using multiple systems. This division ensures that all travel is delivered efficiently, accurately, and in strict alignment with industry regulations, compliance frameworks, and internal governance requirements. This varied role requires an adaptable professional who excels both at working independently and collaborating effectively as part of a team. The successful candidate will demonstrate exceptional communication skills (across phone, video, chat, and email), strict attention to detail, and a commitment to delivering a true VIP service experience for every traveller.
What You'll Do
- Manage end-to-end travel arrangements for Healthcare Professionals (HCPs), ensuring every booking adheres to industry regulations, internal compliance policies, and established SOPs.
- Handle compliance-related administration, including documentation, approvals, audit trails, and reporting requirements before travel is confirmed.
- Proactively identify and mitigate compliance risks, maintaining a strong understanding of global and regional HCP engagement requirements.
- Deliver a high-touch, VIP travel experience, providing exceptional support throughout every stage of the traveller journey.
- Communicate confidently and professionally across phone, video, chat, and email, building trusted relationships with travellers, bookers, and clients.
- Act as a consultative travel expert, advising travellers and stakeholders on travel plans, logistics, and best-fit solutions.
- Work independently while collaborating closely with global colleagues to manage workloads, share responsibilities, and meet service level expectations.
- Coordinate seamless daily handovers to international teams, ensuring uninterrupted support and service continuity.
- Create and manage individual and group travel reservations across global markets using a variety of booking and operational systems.
- Support invoicing, billing reconciliations, and financial administration, helping to resolve client queries accurately and efficiently.
- Negotiate with airlines, hotels, and ground transportation providers to secure competitive rates and maximise client value.
- Contribute to commercial objectives by identifying revenue opportunities, reducing cancellations, and supporting departmental OKRs and financial targets.
What We're Looking For
- Demonstrated experience managing travel for Healthcare Professionals (HCPs) with a strict, meticulous focus on compliance rules, paperwork, approvals, and reporting.
- Key and confident communicator across video calls, phone calls, live chat, and email. Comfortable interacting directly with client bookers, travellers, and internal stakeholders.
- Proven ability to navigate multiple booking engines, GDS platforms, and travel management systems in global markets.
- Proven capability to work independently, manage changing priorities, share workloads collaboratively, and execute clear daily handovers to other teams.
- Strong background in the corporate travel industry, with extensive fare, ticketing (Published, Nett, NDC), and hotel knowledge.
- Experience in processing administrative compliance paperwork and assisting with invoicing/billing queries.
- Dedication to delivering a VIP-level experience to all travellers while working under pressure and managing short lead requests within SLAs.
- Fully competent in written and spoken English. Additional language skills (Spanish, German, Italian, French) are highly desirable.
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
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