Senior Manager, User Operations
harvey
Job Score
80 ptsHarvey is a pioneering company that is revolutionizing the way legal and professional services operate by leveraging cutting-edge agentic AI, a robust enterprise-grade platform, and in-depth domain expertise. This innovative approach is poised to transform the landscape of critical knowledge work for decades to come. As a result, Harvey is presenting a unique opportunity for talented individuals to be part of building a generational company at a pivotal moment in its growth. With an impressive portfolio of over 1500 customers across 60 countries, a strong product-market fit, and backing from world-class investors, Harvey is rapidly scaling and defining a new category in real-time.
The company's culture is characterized by a team that moves swiftly, takes ownership of their work, and is deeply committed to the mission. The core values that guide Harvey's operations are decisiveness, simplicity, and a relentless drive to achieve excellence, as embodied in the mantra "Job's Not Finished." This means acting promptly on clear judgment, embracing simplicity as a scalable solution, and striving for continuous improvement. For individuals who are passionate about doing their best work alongside like-minded professionals, Harvey offers an unparalleled opportunity for personal, professional, and financial growth.
Currently, Harvey is seeking a Senior Manager, User Operations to play a pivotal role in leading and owning the performance of the NAMER region. This position is central to how customers experience Harvey's groundbreaking AI product, and the successful candidate will be responsible for developing and implementing strategies to enhance user operations. The company operates on a hybrid model, offering the flexibility to balance remote and in-office work, and is headquartered in San Francisco. As a key member of the team, the Senior Manager, User Operations will have the chance to work on one of the most consequential AI products in the world and contribute to shaping the future of professional services.