Mid-Level Atlassian Consultant (India)

Be yourself, be your best!

At e-Core, we combine our global experience in key industries with the latest technologies to help both fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale their technology capabilities, and sustain long-term growth.

We are looking for a Mid Atlassian Consultant based in India to serve as a key point of contact for our Atlassian platform ecosystem. In this role, you will balance day-to-day administration and platform support with continuous improvement initiatives, ensuring scalability, governance, and alignment with business objectives. 

Key Responsabilities

Atlassian Platform Support & Administration

• Serve as the primary point of contact for Atlassian platform support, managing incidents, service requests, troubleshooting activities, and user inquiries.

• Own hands-on administration of Jira, Jira Service Management, and Confluence, including workflows, screens, issue types, custom fields, automation rules, permissions, and project configurations.

• Manage user provisioning, group membership, permission schemes, and project role assignments.

• Troubleshoot and resolve platform issues, configuration conflicts, and integration-related incidents.

• Monitor platform health, usage, and operational performance to ensure a stable and reliable environment.

• Maintain platform governance standards and ensure consistency across projects and teams.

Continuous Improvement & Platform Evolution

• Assess enhancement requests and identify opportunities to improve processes, user experience, and operational efficiency within the Atlassian ecosystem.

• Gather, analyze, and document business requirements, translating them into scalable Atlassian solutions.

• Design, configure, and implement platform enhancements aligned with business objectives and best practices.

• Facilitate discussions with stakeholders to understand pain points, prioritize improvements, and align expectations.

• Recommend and implement automation opportunities to reduce manual effort and improve service delivery.

• Identify opportunities to expand Atlassian capabilities and increase platform adoption across the organization.

Jira Service Management & ITSM Enablement

• Configure and maintain service projects, queues, SLAs, request types, workflows, portals, and automation rules.

• Support continuous improvement of ITSM processes, including Incident, Service Request, Change, and Problem Management.

• Optimize service catalog and customer portal experiences to increase self-service adoption and user satisfaction.

• Assist stakeholders in defining and refining service management practices aligned with organizational needs.

• Support Assets configuration and maintenance to ensure accurate representation of business and technology assets.

Reporting, Analytics & Insights

• Design and maintain dashboards, reports, and metrics that provide visibility into platform utilization, service performance, and operational trends.

• Support reporting initiatives that leverage Power BI or other reporting platforms, when applicable.

• Proactively identify trends, recurring issues, and improvement opportunities through data analysis.

• Maintain documentation of report definitions, calculations, and data sources to ensure long term sustainability.

Knowledge Management & Documentation

• Create and maintain knowledge base articles, operational procedures, platform documentation, and support runbooks.

• Support Confluence space administration, including permissions, templates, content organization, and governance.

• Promote knowledge-sharing practices that improve user enablement and reduce recurring support demand.

• Ensure configuration changes and platform enhancements are properly documented.

Client Partnership & Stakeholder Engagement

• Operate as an embedded member of the Acuity team while maintaining alignment with e-Core delivery standards and practices.

• Build strong relationships with business and technical stakeholders across the organization.

• Communicate technical concepts, risks, and recommendations in clear business language.

• Provide regular updates on support activities, enhancement initiatives, risks, and opportunities.

• Collaborate with Acuity stakeholders to define priorities, manage expectations, and ensure the successful delivery of support and evolution activities.

Required Qualifications

• Proven experience administering and supporting Atlassian Cloud products, particularly Jira, Jira Service Management, and Confluence.

• Strong hands-on experience with Jira configuration, including workflows, screens, issue types, custom fields, permissions, automation rules, dashboards, and reporting.

• Experience supporting Jira Service Management environments, including queues, SLAs, request types, customer portals, and service catalogs.

• Familiarity with Atlassian Assets configuration and administration.

• Experience troubleshooting platform issues, managing user requests, and supporting business-critical Atlassian environments.

• Strong understanding of Atlassian best practices, governance, and platform administration.

• Experience gathering requirements and translating business needs into effective platform solutions.

• Excellent problem-solving, analytical, and organizational skills.

• Strong written and verbal communication skills with the ability to interact effectively with both technical and business stakeholders.

• Fluent English, with the ability to participate in client meetings, document solutions, and communicate effectively in a global environment.

• Availability to work primarily during Indian Standard Time IST) business hours.

• Flexibility to support a staggered team schedule, as team members may have offset workweeks (e.g., Tuesday–Saturday and Wednesday–Sunday) to ensure continuous support coverage, including weekends.

• Ability to collaborate effectively within a distributed global team and adapt to evolving support and operational requirements.

Availability & Schedule Requirements

• Availability to work primarily during Indian Standard Time (IST) business hours.

• Flexibility to support a staggered team schedule, as members may have offset workweeks (e.g., Tuesday–Saturday or Wednesday–Sunday) to ensure continuous support coverage, including weekends.

• Ability to collaborate effectively within a distributed global team.

Location

• Remote - India.

Nice to have

• Atlassian certifications (ACP) are a plus.

• Experience with reporting and analytics tools Power BI .

Join our team!

Join e-Core and be empowered to grow, connect, and make a difference.

At e-Core, we recruit with intentionality to reflect our culture, valuing diversity in all its forms. We believe that gender, age, ethnicity, race, religion, sexual orientation, and other identity markers are assets that enrich our team, with no barriers for talent to shine. Our commitment is to Equal Opportunity, encouraging each person to be themselves and grow both professionally and personally.#BeYourself #BeYourBest

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