Cx Architect
claylabs
Híbrido
New York
Customer Success
Job Score
90 pts
Hybrid model (+80)
Customer Success (+10)
Claylabs is seeking a highly skilled CX Architect to join their team in New York. The company operates on a hybrid model, offering a unique blend of flexibility and collaboration. As a CX Architect at Claylabs, you will be part of a mission-driven organization that helps businesses turn growth ideas into reality. The company believes that growth is a creative practice, and finding the best-fit customers requires innovative ideas and constant iteration. With a strong focus on creativity, Claylabs has already made a significant impact, working with thousands of customers, including notable companies such as Anthropic, Notion, Google, and Ramp.
Claylabs has experienced remarkable growth, raising $100M in Series C funding in 2025, backed by prestigious investors like Sequoia, CapitalG, and First Round, and crossing $100M in revenue. In 2026, the company announced its second employee tender offer in just nine months, with a new valuation of $5B, and also launched a community equity round for customers, agency partners, and club members. The company's community is vast and diverse, consisting of over 11,000 customers, 150 integration partners, 125 agencies, 50 Clay clubs, and 30,000 members on Slack. Claylabs' culture is built on unique principles, including negative maintenance and non-attached action, which guide the team's work.
As a CX Architect at Claylabs, you will have access to a range of benefits, including the opportunity to work with world-class coaches who specialize in creativity, management, and more. The company values creativity and innovation, and its team members are a testament to this, with diverse backgrounds and interests, from DJs and activists to writers and social workers. To learn more about Claylabs and its culture, you can read about the company in publications like the New York Times, Forbes, and First Round Review, or hear directly from employees on the company's Glassdoor page. With its strong mission, unique culture, and commitment to growth and innovation, Claylabs is an exciting place to work, and the company is now looking for a talented CX Architect to join its team.
Sobre a área de Customer Success
Customer Success é a área responsável por garantir que os clientes atinjam seus objetivos ao usar o produto ou serviço. É uma função estratégica para retenção, expansão e satisfação do cliente.
As principais habilidades incluem gestão de contas, análise de churn, NPS, onboarding, upsell e cross-sell. Conhecimento de CS tools como Gainsight, Totango e ChurnZero é diferencial.
O CS está se tornando cada vez mais estratégico em empresas SaaS, com profissionais atuando diretamente no crescimento da receita recorrente (MRR/ARR).