Senior Manager, User Operations

Harvey is a pioneering company that is revolutionizing the way legal and professional services operate by leveraging cutting-edge AI, a robust enterprise-grade platform, and in-depth domain expertise. This innovative approach is poised to reshape the landscape of critical knowledge work for decades to come. As a result, the company is presenting a unique opportunity for talented individuals to join its team and contribute to building a generational company at a pivotal moment in its growth. With an impressive portfolio of over 1500 customers across more than 60 countries, a strong product-market fit, and backing from world-class investors, Harvey is experiencing rapid scaling and is defining a new category in real-time.

The company's team is characterized by its fast-paced and ownership-driven approach, with a deep commitment to the mission of transforming professional services. The team operates with intensity, maintains close relationships with customers, and fosters a culture of excellence. Harvey's values are centered around decisiveness, simplicity, and a relentless drive to improve, as embodied by its mantra "Job's Not Finished." The company believes in acting swiftly on informed judgment, embracing simplicity as a scalable solution, and striving for continuous improvement. For individuals who share this drive and ambition, Harvey offers a unique opportunity to collaborate with like-minded professionals and achieve unparalleled growth, both personally and professionally.

As part of its ongoing expansion, Harvey is seeking a highly qualified Senior Manager, User Operations to lead and oversee the performance of the North American region. This critical role will be instrumental in shaping the customer experience of one of the most consequential AI products in the world. The successful candidate will be responsible for developing and implementing strategies to optimize user operations, ensuring seamless customer interactions, and driving business growth. By joining Harvey's team, the Senior Manager, User Operations will be part of a dynamic and forward-thinking organization that is redefining the future of professional services. With its remote work model, Harvey offers flexibility and autonomy, allowing team members to work from anywhere and contribute to the company's mission in a way that suits their needs and style.