Wonderful - Forward Deployed Engineer (Chile)
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90 ptsForward Deployed Engineer (FDE)
ABOUT Wonderful
Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
As a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.
You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.
This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.
What You’ll Do
Partner with customers to understand operational challenges and success criteria
Translate open-ended problems into clear technical designs and implementations
Build AI agents that integrate with customer systems and perform real tasks
Own deployments, including reliability, performance, and continuous improvement
Test with real data, measure outcomes, and iterate based on results
Collaborate with Product & Engineering to ship high-quality solutions
Contribute to tools, documentation, and best practices that scale customer delivery
What We’re Looking For
5+ years of experience in software engineering or technical problem-solving roles
Strong fundamentals in software design, system thinking
Experience working across systems, integrations, and data flows
Comfort working directly with customers and owning ambiguous problems
Clear communication skills and a strong ownership mindset
Curiosity and interest in building AI-powered systems that work in practice
Nice to Have
Experience in forward-deployed, solutions engineering, or customer-facing roles
Exposure to AI agents, automation, or conversational systems
Experience operating and improving production systems
About Web Master
The Web Master is the professional responsible for maintaining, securing, and ensuring the technical performance of websites and web applications. They manage servers, hosting infrastructure, uptime monitoring, and ensure everything runs fast and reliably.
Key skills include server management (Apache, Nginx), hosting (AWS, Google Cloud, Azure), CDN (Cloudflare), SSL, DNS, web security (WAF, firewall), performance (Core Web Vitals, cache, compression), and versioning (Git, CI/CD). Knowledge of Docker, WordPress, cPanel, and monitoring (Sentry, New Relic) is a differentiator.
Web Masters in technology companies are highly valued, especially those who master DevOps, SRE, and can guarantee uptime and performance at scale. The field offers opportunities from junior webmaster to SRE and infrastructure engineer, with a focus on reliability, security, and speed.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Artificial Intelligence
Artificial Intelligence is currently the fastest-growing field in the technology market. The revolution in generative models (GPT, Claude, Gemini) has created massive demand for AI-specialized professionals.
Key areas of practice include Machine Learning Engineering, MLOps, Prompt Engineering, AI Research, and Applied AI. Python, TensorFlow, PyTorch, and LLM knowledge are essential skills.
AI salaries are the highest in the technology sector, with many remote work opportunities at international companies.
About Technical Support
Technical Support is essential to ensure customer satisfaction and retention. Support professionals resolve technical issues, document solutions, and identify patterns that can lead to product improvements.
Key skills include troubleshooting, customer service, technical documentation, ITIL knowledge, and ticketing tools (Zendesk, Freshdesk, Intercom).
Technical support has evolved from a reactive to a proactive function, with high-level professionals working in Customer Engineering and Support Engineering.
About Automation Engineer
The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.
Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.
Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.
About Tech Recruiter
The Tech Recruiter is a professional specialized in recruiting technology talent, from developers to AI engineers and DevOps professionals. They combine technical knowledge with recruitment skills to evaluate and attract highly qualified candidates.
Key skills include technical screening, analysis of technical profiles (GitHub, portfolios, blogs), knowledge of software stacks and architectures, networking in tech communities and events. Proficiency with tools like LinkedIn Recruiter, Gem, Ashby, and technical assessment platforms is a differentiator.
Tech Recruiters are scarce and highly paid professionals, especially those who can map and access passive talent in competitive markets like AI, data engineering, and cloud computing.
About Office Suite
Proficiency in Office Suite is an essential skill for professionals across various areas. Microsoft Excel, Word, PowerPoint, and Outlook are fundamental tools in the corporate day-to-day, while Google Workspace and other collaborative solutions are gaining increasing space.
Key skills include advanced Excel (formulas, pivot tables, Power Query, VBA/Macros), Word (formatting, mail merge, styles), PowerPoint (presentation design, animations), Outlook (email and calendar management), and collaborative tools like Google Sheets, Notion, and Airtable.
Professionals with advanced Office Suite proficiency are valued in administrative, financial, data, and operational areas. Microsoft Office Specialist (MOS) certifications are important differentiators. The combination of advanced Excel with data analysis skills is one of the most in-demand competencies in the market.
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