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Engineering Manager, Client Platform Engineering

openai

Híbrido San Francisco
Engineering Uncategorized Web Master Automation Engineer

Job Score

100 pts
Hybrid model (+80) Engineering (+10) Web Master (+10) Automation Engineer (+10)

About the Team

OpenAI’s Client Platform Engineering (CPE) team delivers trusted devices at scale: secure by default, reliable by design, and effortless to use. We own platform capabilities across macOS, Windows, iOS, Android, and Linux, spanning endpoint posture and device trust, application delivery, onboarding, updates, telemetry, workflow orchestration, and employee-facing remediation. The team partners deeply with Security, Research, Applied, and specialized engineering groups to enable and protect OpenAI while reducing friction for the people advancing our mission.

About the Role

As an Engineering Manager for CPE, you will lead a team of engineers responsible for the strategy, delivery, and operation of OpenAI’s cross-platform client foundation. You will combine people leadership with strong technical judgment: setting direction, developing engineers, reviewing architecture and tradeoffs, and creating the operating mechanisms that turn ambiguous needs into durable platform outcomes. This is a high-leverage role at the intersection of security, reliability, developer velocity, and employee experience.

CPE is a highly technical platform engineering organization delivering first-party services, automation, observability, and safe fleet operations. We’re looking for a leader who can guide its next chapter, scaling the team and its systems, partnering across the company, and raising the bar for secure, reliable, low-friction experiences across every supported platform.

In this role, you will:

  • Lead and develop a high-performing engineering team; hire thoughtfully, coach engineers, create clarity, and foster an inclusive, high-accountability culture that pushes perceived limits.

  • Define and execute a multi-year client-platform strategy and roadmap across macOS, Windows, iOS, Android, and Linux, including how Codex and agents can reshape employee computing.

  • Provide technical direction for endpoint posture, device trust, application delivery, device onboarding, updates, fleet telemetry, workflow orchestration, and employee-facing remediation. Lead the team to rethink the platform from first principles as Codex and agent capabilities advance: what software needs to be built, what agents can own end to end, and which employee workflows no longer need to exist.

  • Guide architecture and engineering tradeoffs across first-party services, open-source tooling, SaaS platforms, IaC/GitOps, CI/CD, and cloud infrastructure. Decide what to build, buy, standardize, retire, or redesign as AI changes what the platform can do.

  • Establish clear goals, ownership, planning, design reviews, and execution rhythms that let the team move quickly without sacrificing quality.

  • Raise the bar for reliability and evidence-backed security through observability, drift detection, staged rollouts, release gates, rollback paths, incident learning, runbooks, and healthy operational ownership. Use telemetry to see friction, measure outcomes, and improve before issues become tickets.

  • Partner with Security, IT, Research, Applied, Product, and specialized engineering teams to align priorities and land company-wide changes, dogfood OpenAI products in real employee workflows, and continuously improve internal platforms.

  • Balance strong security and compliance controls with developer velocity, employee experience, and operational simplicity. Define where agents can act, where humans approve, and how actions are evaluated, audited, and reversed.

  • Use adoption, reliability, evidence-backed security posture, data freshness, employee experience, workflow completion, friction, agent effectiveness, and operational-load metrics to steer investment and communicate impact.

  • Partner with IT and Security teams to compound CPE’s impact across employee experience, security posture, and operational scale.

You may be a fit for this role if you have:

  • Built and led teams that owned secure, reliable, mission critical services and infrastructure at scale, from strategy through production operations.

  • Delivered internal platforms, tooling, and services that materially improved reliability, security, and employee experience.

  • Made sound software and infrastructure engineering decisions at scale. Deep endpoint expertise is strongly preferred.

  • Raised production readiness through direct technical review of architecture, automation, code, IaC/GitOps, CI/CD, observability, and operational tradeoffs.

  • Operated infrastructure with material security or identity risk through staged rollouts, incidents, and decisions that balanced risk, compliance, and employee or developer experience.

  • Committed to joining the team’s engineering on call rotation after ramp up and using firsthand operational context to improve reliability and reduce toil.

  • Built inclusive teams that do excellent work, communicated with clarity and candor, and influenced partners across Security, IT, and Product/Engineering.

You might thrive in this role if you have:

  • Deep experience with one or more client-platform tool ecosystems such as Jamf, Intune, Android Enterprise, FleetDM/osquery, Munki/AutoPkg, or Linux configuration management.

  • Experience building internal platforms or services for app delivery, device posture/trust, onboarding, notifications, workflow orchestration, or fleet telemetry.

  • Familiarity with cloud infrastructure, Terraform, Kubernetes/containers, service orchestration, and large-scale observability.

  • Experience partnering with security, compliance, or privacy teams in high-assurance environments.

  • Experience supporting research, developer, robotics, hardware-lab, or other specialized computing environments.

  • A record of contributing to open-source tooling, engineering communities, or cross-company technical standards.

This role is based in San Francisco, CA. We offer relocation assistance to new employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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About Engineering

Software Engineering goes beyond traditional development, focusing on scalability, performance, and system architecture. Software engineers are responsible for designing infrastructures that support millions of simultaneous users.

Skills include microservices architecture, DevOps, cloud computing, application security, and performance optimization. Knowledge of containerization (Docker, Kubernetes) and CI/CD is increasingly required.

Senior software engineers are rare and highly compensated professionals, with opportunities at major global tech companies.

About Web Master

The Web Master is the professional responsible for maintaining, securing, and ensuring the technical performance of websites and web applications. They manage servers, hosting infrastructure, uptime monitoring, and ensure everything runs fast and reliably.

Key skills include server management (Apache, Nginx), hosting (AWS, Google Cloud, Azure), CDN (Cloudflare), SSL, DNS, web security (WAF, firewall), performance (Core Web Vitals, cache, compression), and versioning (Git, CI/CD). Knowledge of Docker, WordPress, cPanel, and monitoring (Sentry, New Relic) is a differentiator.

Web Masters in technology companies are highly valued, especially those who master DevOps, SRE, and can guarantee uptime and performance at scale. The field offers opportunities from junior webmaster to SRE and infrastructure engineer, with a focus on reliability, security, and speed.

About Automation Engineer

The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.

Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.

Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.

Discover Other Areas

Understand the scope of work, key skills, and tools used in different career areas.

About Scrum Master

The Scrum Master is the professional responsible for facilitating the adoption of Scrum and agile practices within development teams. They act as servant leaders, removing impediments, promoting continuous improvement, and ensuring Scrum events and ceremonies happen in the best possible way.

Key skills include event facilitation (sprint planning, daily, review, retrospective), backlog management, team coaching, conflict resolution, and agile metrics (velocity, burndown, cycle time). Knowledge of Jira, Trello, Azure DevOps, and frameworks like Kanban, XP, and SAFe is a differentiator.

Scrum Masters in technology companies are highly valued, especially those who can promote team autonomy, create psychologically safe environments, and lead agile transformations at scale. The field offers opportunities from junior scrum master to agile coach, head of agile, and director of agile transformation.

About SEO Analyst

The SEO Analyst is the professional responsible for optimizing websites for search engines, increasing organic visibility and qualified traffic. With the growing importance of digital marketing, SEO professionals are fundamental to any online presence strategy.

Key skills include on-page and off-page SEO, technical SEO, keyword research, SEO audits, link building, optimized content creation, and metrics analysis. Tools like Google Search Console, Google Analytics, Ahrefs, Semrush, Moz, and Screaming Frog are essential for daily work.

SEO analysts in technology companies are highly valued, especially those who master technical SEO, Core Web Vitals, and data-driven content strategies. The field offers opportunities from junior analyst to head of SEO, with a focus on organic growth, domain authority, and return on investment.

About Traffic Analyst

The Traffic Analyst (paid media/performance specialist) is the professional responsible for creating, managing, and optimizing sponsored ad campaigns on digital platforms such as Google Ads, Meta Ads, LinkedIn Ads, and TikTok Ads. They monitor conversion metrics, analyze return on investment (ROAS), perform A/B testing on ads and landing pages, and manage the marketing budget to maximize lead generation and qualified sales.

About Data

The Data field has undergone a radical transformation with the rise of Generative AI. Data professionals are fundamental for evidence-based decision-making across all industries.

Key specializations include Data Engineering, Data Science, Business Intelligence, Machine Learning Engineering, and Analytics. Tools like SQL, Python, Spark, dbt, and cloud platforms (AWS, GCP, Azure) are essential.

The data market continues with high demand and salaries among the most competitive in the technology sector, with many remote work opportunities.

About Software Development

Software Development is one of the most dynamic and constantly evolving fields in the job market. Professionals in this area are responsible for creating, maintaining, and optimizing web, mobile, and desktop applications that impact millions of users daily.

Key languages and frameworks include JavaScript (React, Node.js, Vue.js), Python (Django, Flask), Java (Spring), PHP (Laravel), and TypeScript. Demand for full-stack developers continues to grow, especially in tech companies and startups.

Salaries range from entry-level to senior positions, with growing opportunities for remote work and international freelancing.

Career Guides

Technology Career Guide

Planning, skills, interviews, and professional growth in IT, Data Science, DevOps, and Product.

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Design Career Guide

UX/UI, Graphic Design, Product Design. Portfolio, tools, interviews, and growth in the Design field.

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Marketing Career Guide

SEO, Paid Media, Growth, Content Marketing. Certifications, tools, and strategies to grow in Digital Marketing.

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Finance Career Guide

Financial market, investments, corporate finance, certifications, and strategies to grow in the financial field.

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Communication Career Guide

Journalism, PR, Corporate Communication, Content Marketing, and Multimedia Production.

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Administration Career Guide

Business Management, HR, Logistics, Consulting, Project Management, and Entrepreneurship.

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Data Career Guide

Data Science, Data Engineering, BI, Machine Learning, and AI. From training to the job market.

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Product Career Guide

Product Management, Product Ownership, Agile, Scrum, and OKRs. From strategy to execution.

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Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

The remote job market requires preparation. And having the right vocabulary is the first big step to securing six-figure proposals and standing out among thousands of applicants.

Expert Tip

The Ultimate Guide to Global E-commerce

The Ultimate Guide to Global E-commerce: Careers, Technology, and the Best Opportunities

By Mondywork | Career and Technology Insights

How borderless digital commerce is shaping the future of work and creating high-value, six-figure roles for Managers and Engineers.

1. The Current Landscape of Global E-commerce

E-commerce is no longer just a "digital storefront"; it has become the core revenue engine for the world's biggest brands. According to projections by eMarketer, global retail e-commerce sales continue to break records, easily surpassing the multi-trillion-dollar mark annually.

Today, the market thrives in the era of Cross-Border Commerce, where consumers buy from brands across continents with the same ease as a local purchase. To sustain this massive operation, companies are investing heavily in cloud infrastructure, data-driven smart logistics, and modern tech architectures like Headless Commerce — where the front-end (user interface) is completely decoupled from the back-end (sales engine), ensuring lightning-fast loading speeds and highly personalized experiences.

2. The Pillars of the Operation: Who Makes E-commerce Happen?

Behind every "1-Click Buy" button, there is a complex engineering structure bridging business and technology. Two fundamental professionals stand out in this ecosystem:

The E-commerce Manager

This is the strategic brain of the business. The E-commerce Manager isn't just a digital inventory keeper; they are performance analysts obsessed with metrics and growth.

  • Core Responsibilities: Conversion Rate Optimization (CRO), P&L (Profit and Loss) management, catalog curation, dynamic pricing, and coordinating traffic campaigns alongside the Marketing team.
  • Key Metrics: CAC (Customer Acquisition Cost), LTV (Lifetime Value), ROAS (Return on Ad Spend), and Churn Rate.
  • Ideal Profile: Highly analytical, data-driven, with strong cross-departmental leadership skills (uniting logistics, marketing, and tech).

The E-commerce Engineer (Developer)

The technological arm and executor of the business vision. Developers focused on e-commerce are highly valued because they understand that every millisecond of latency in the code translates to lost revenue.

  • Core Responsibilities: Building and maintaining storefronts, complex API integrations (ERPs, CRMs, Payment Gateways, and shipping providers), developing custom themes, and ensuring information security (PCI Compliance).
  • Tech Stack: Varies by platform, but mastering JavaScript (React/Next.js for Headless), Node.js, GraphQL, and specific template languages (like Liquid for Shopify) is essential.
  • Ideal Profile: Technical problem-solver with a strong business acumen, deeply focused on Web Performance (Core Web Vitals) and scalability.

3. The Biggest Market Players (SaaS and PaaS Platforms)

To succeed in this field, it is crucial to master or be deeply familiar with the giants that power virtual stores globally:

Shopify / Shopify Plus:
The Canadian giant dominates the global SaaS market. With a massive app ecosystem and Liquid as its template language, Shopify Plus is the go-to choice for scalable enterprise brands. Shopify Developers are in incredibly high demand across the US and European markets.
VTEX:
A Latin American powerhouse that became a formidable global player, now listed on the NYSE. The VTEX IO architecture, based on React and Node.js, changed the game for Enterprise development. VTEX Managers and Devs have guaranteed opportunities in large B2B and B2C corporations.
Magento (Adobe Commerce):
Known for its extreme robustness and flexibility (PaaS/On-Premise). It requires solid knowledge of PHP and complex software architecture. It is the platform of choice for massive, highly customized operations.
Salesforce Commerce Cloud:
Aimed at the top of the pyramid (large enterprise accounts), it integrates seamlessly into the Salesforce CRM ecosystem, requiring highly specialized professionals versed in its proprietary languages and corporate processes.

4. Where Are the Best Opportunities and How to Break In?

The e-commerce market is one of the biggest hubs for global remote jobs. US and European companies are actively seeking top-tier talent worldwide, offering aggressive compensation (often six-figure salaries in USD or EUR) to professionals who can scale their operations.

For those looking to enter or pivot to this area:

  1. Specialize in a Platform: Being a "Generic Developer" pays the bills, but being a "VTEX IO Specialist" or a "Shopify Expert" multiplies your market value. Pursue official certifications.
  2. Master APIs and Integrations: Modern e-commerce doesn't live in a vacuum. Knowing how to connect a store to a logistics system, a marketing automation software (like Klaviyo or Brevo), or a global ERP is the most valued skill today.
  3. Build a Real Portfolio: For devs, create test stores, build a public app for the Shopify App Store, or contribute to Headless projects. For managers, showcase real conversion optimization cases and campaign management on your LinkedIn.
  4. Flawless Technical Communication: Fluent English (especially asynchronous communication for documentation, Jira tickets, and Slack) is the golden key to unlocking those US Remote and global six-figure roles.
"In e-commerce, the code isn't just software; it's the store itself. If the site crashes on Black Friday, the company bleeds money. That's why highly qualified professionals in this field are never out of work."

Accelerate Your Career with Mondywork

Whether you are a business strategist or a software engineer, the best E-commerce and Tech jobs—including global remote opportunities—are published daily on our board.

Golden Tip: Browse the Mondywork platform, set up your customized Job Alerts on our homepage, and ensure your resume highlights the technologies mentioned in this article. The market won't wait, and your next big global opportunity might be just one click away.