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Head Of Law Firms

legora

OnSite Stockholm HQ
Advertising

Job Score

80 pts
On-site model (+70) Advertising (+10)

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

  • We lean in: ownership over titles, outcomes over intentions.

  • We fight for excellence: high standards, direct, ego-free feedback.

  • We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

About the role

Legal Engineering sits at the intersection of legal practice, product, enterprise change and commercial execution.

As Team Lead for Law Firms across Scandinavia and the Baltics, you will report to the Head of Legal Engineering, North EMEA and lead a team of Legal Engineers from Stockholm. This is a manager role, but it requires the craft credibility and scope of someone already operating at senior Legal Engineering level. You will stay close enough to the work to coach from first-hand evidence, set weekly priorities, raise delivery quality, manage capacity and escalations, and personally lead selected strategic engagements where senior judgment matters.

The regional opportunity has two distinct parts. Scandinavian firms are sophisticated adopters. The next phase is deeper practice-group adoption, clearer proof of value, competitive renewals and expansion. The Baltic market is earlier and more concentrated, with a realistic opportunity to help the leading firms establish how AI becomes part of everyday legal work.

This is a player-coach manager role for someone who can combine first-line leadership with Lead Legal Engineer or Director-level judgment. Your success will be measured by the quality and independence of the team, the outcomes customers achieve, and the methods that continue to work without you in every room.

What you'll be doing

  • Lead the day-to-day operating rhythm for the law-firm Legal Engineering team, including priorities, 1:1s, coaching, capacity, quality review and escalation.

  • Translate regional commercial priorities into clear weekly execution across accounts. Keep every material pilot, rollout, renewal and expansion tied to a named owner, next step, risk signal, governance forum and measurable outcome.

  • Lead selected high-value law-firm engagements from discovery to go-live, especially where the customer problem is ambiguous, senior-stakeholder heavy or commercially important. Turn legal problems into credible workflows, agree success measures and help firms move from isolated use cases to repeatable adoption across practice groups.

  • Build trusted relationships with Managing Partners, practice leaders, innovation and knowledge teams, IT leaders and day-to-day champions. Create the conditions for bad news and blockers to surface early.

  • Partner closely with Go-to-Market and Engagement on conversion, usage, renewal and expansion. Bring legal judgment into commercial decisions, shape the service model for strategic accounts and make the value of Legal Engineering visible.

  • Coach Legal Engineers on demos, workshops, programme plans, stakeholder communications and difficult client moments. Step in when required, then return ownership rather than keeping it.

  • Build a strong sponsor-and-champion model inside customer firms so that implementation has both day-to-day energy and senior decision-making support.

  • Turn recurring client patterns into reusable templates, checklists, recordings, narratives and playbooks that improve delivery across the region and raise the standard for how the team serves sophisticated law firms.

  • Represent the voice of Scandinavian and Baltic law firms inside Legora. Log product gaps with evidence, translate field patterns into actionable requirements, propose practical fixes and follow through with Product.

  • Hire and ramp strong Legal Engineers. Apply a consistent bar in interviews, give new joiners clear expectations and shorten the path to independent client work.

  • Protect quality and sustainable pace while the team grows. Challenge poorly scoped work, surface structural capacity issues early and prevent the team from becoming dependent on heroics.

What good looks like

This is a senior player-coach manager role requiring full autonomy across high-value, multi-stakeholder and often multi-product engagements. The impact should show up in faster adoption, better time to value, stronger customer outcomes across more than one account, and a team that produces more consistent work because of how it is led.

  • Product knowledge and application. You own priority use cases from discovery to go-live with measurable success targets. You connect product choices to the firm's legal and commercial goals, define what great looks like for large programmes, produce assets others can reuse, and turn product gaps into evidence-based recommendations.

  • Communication. You lead meetings, workshops and demos with senior law-firm stakeholders. You explain how Legora creates measurable value in business terms, handle complex objections cleanly and adapt your register across partners, associates, innovation leads and technical teams.

  • Project and programme management. You lead detailed planning for complex enterprise work, using standard methods where they help and varying the playbook where the context demands it. You keep owners, dependencies, risks, governance and outcomes visible, then adjust quickly when reality changes.

  • Stakeholder management. You build trusted senior relationships, identify concerns before they become blockers, influence priorities and navigate conflict between stakeholder groups. You can operate credibly with managing partners, practice leaders and executive sponsors while coaching less experienced Legal Engineers to own relationships themselves.

  • Thought leadership. You lead substantive discussions on how AI will change law-firm work and economics. You synthesise field evidence into credible client narratives, contribute original ideas to the roadmap, represent Legora's point of view in senior forums and help the wider team develop a sharper point of view.

How you lead as a first-line manager

Strong first-line leadership in this role looks like this:

  • Hiring judgment and partnership. You are active in sourcing, interviews, case calibration, closing and onboarding. You partner tightly with Talent and keep the quality bar stable when growth pressure rises.

  • Talent development and accountability. Your team knows where they stand. You run regular 1:1s, give early written feedback and create clear development plans. You invest in coaching and act when the evidence shows that the slope is not changing.

  • Ownership, delegation and operating rhythm. You own team outcomes without taking back every task. Priorities, decision rights, leading indicators and dependencies are clear. Team members hold real areas of ownership, and the team can run day to day without you present.

  • Team-first leadership and culture. You give the team credit and take accountability for misses. You create stretch opportunities, show up when pressure rises and build enough trust that risks and bad news travel early.

  • Performance bar and decisive judgment. You set a clear standard, identify underperformance early and distinguish coachable gaps from persistent misses. Decisions are evidence-based, timely, fair and humane.

The practical test is simple: the team should produce better work, stronger people and more repeatable customer outcomes because of how you lead, rather than because you personally carried every important engagement.

What success looks like after 12 months

  • The team has a clear weekly rhythm, reliable account ownership and fewer late escalations.

  • Every team member knows what strong performance looks like, where they stand and what they are developing toward.

  • Strategic law-firm pilots and rollouts have explicit value measures, senior sponsorship and credible paths into renewal or expansion.

  • Customer learning travels across markets through reusable playbooks rather than remaining with one person or account.

  • The team has visible informal owners and successors, with less dependence on the Team Lead for routine decisions.

  • Go-to-Market, Engagement and Product treat the team as a high-trust partner with sound legal, product and commercial judgment.

What you bring

You may come from a leading law firm, legal innovation or knowledge, legal operations, professional services, legal technology, or a combination of those worlds. The common thread is evidence that you have improved how sophisticated lawyers work and helped other people raise their standard.

You will thrive in this role if you:

  • Bring substantial experience of sophisticated law-firm work and the judgment to influence senior legal stakeholders. A Scandinavian legal qualification is preferred but not required; equivalent credibility can come from legal innovation, knowledge, legal operations, professional services or legal technology.

  • Bring substantial senior experience, often around 8+ years of relevant work. Scope, autonomy, repeated impact and evidence of operating at Lead Legal Engineer or Director-level scope matter more than tenure alone.

  • Understand law-firm economics, partner incentives, practice-group dynamics and the tension between innovation, quality, risk and billable work.

  • May have managed people directly, which is an advantage, but it is not a prerequisite. This can be a growth move into formal management if you can show repeated evidence of first-line leadership through coaching, feedback, delegation, hiring or performance judgment.

  • Can personally lead a difficult client workshop, demo or programme while developing others to do the same.

  • Are deeply curious about generative AI and product. You do not need to be a software engineer, but you must be able to test workflows, challenge assumptions and explain limits accurately.

  • Connect Legal Engineering work to commercial outcomes, including conversion, adoption, usage, renewal and expansion, and know how to make that value visible to GTM, Engagement and senior customer stakeholders.

  • Bring structure to ambiguity without creating process for its own sake. Your systems make decisions faster, quality more consistent and team execution less dependent on individual heroics.

  • Communicate fluently in English. Any Scandinavian language is preferred but not required.

  • Are based in Stockholm and able to work from the office five days per week. You are also comfortable travelling across Scandinavia and the Baltics for strategic customers, team leadership and market work.

A few more things

You will inherit real customer proof, a fast-growing Stockholm team and a region with material commercial momentum. You will also inherit the useful mess that comes with scale: uneven adoption, competitive renewals, local-market differences, new joiners who need to ramp quickly and a management layer still being built.

The right person will enjoy that combination. They will be credible with a senior partner, practical with the team doing the work and disciplined enough to turn strong individual execution into a system.

 
 

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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About Advertising

The Advertising area is aimed at the planning, creation, and delivery of communication campaigns to promote brands, products, ideas, or services. Professionals in the sector work in advertising agencies or in-house marketing departments in creative fields (art direction, copywriting), strategic planning, account management, and media buying.

Discover Other Areas

Understand the scope of work, key skills, and tools used in different career areas.

About Blockchain

The Blockchain area involves the development and implementation of secure and distributed transaction ledgers. Professionals in this field work with smart contract development, cryptography, consensus algorithms, and platforms such as Ethereum, Hyperledger, and Solana, ensuring security and decentralization for various types of applications.

About Automation Engineer

The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.

Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.

Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.

About UI Design

The User Interface (UI) Design area focuses on creating and designing all the visual elements that users interact with in a digital product. This includes screens, buttons, icons, typography, color palettes, and responsive layouts, ensuring an aesthetically pleasing, consistent, and easy-to-use interface. Skills in tools like Figma and knowledge of design systems are essential.

About Marketing

The Marketing area is strategic for the growth and positioning of any company. It encompasses traditional marketing, brand management, market research, trade marketing, product marketing, and market intelligence. Marketing professionals are responsible for planning and executing strategies that connect brands to their target audience.

Key skills include brand management, market research, competitive analysis, product marketing, trade marketing, pricing, relationship marketing, and channel development. Knowledge of research tools (Nielsen, Kantar, Ipsos), BI, and advanced spreadsheets is a differentiator.

Marketing professionals in technology companies are highly valued, especially those who master product marketing, go-to-market strategy, and data-driven marketing. The field offers opportunities from analyst to CMO, with a focus on growth, brand positioning, and return on investment.

About Copywriting

The Copywriting area is responsible for creating persuasive, creative, and strategic texts for various communication channels. Copywriting professionals transform ideas into words that engage, convert, and build brand voice.

Key skills include advertising copywriting, script writing for videos and podcasts, persuasive writing, tone of voice, and editorial guidelines. Knowledge of SEO writing, Grammarly, and text productivity tools is a differentiator.

Copywriting professionals in technology companies are highly valued, especially those who master copy for landing pages, email sequences, and funnel content. The field offers opportunities from junior copywriter to head of copy, with a focus on creativity, persuasion, and performance.

Career Guides

Technology Career Guide

Planning, skills, interviews, and professional growth in IT, Data Science, DevOps, and Product.

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Design Career Guide

UX/UI, Graphic Design, Product Design. Portfolio, tools, interviews, and growth in the Design field.

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Marketing Career Guide

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Finance Career Guide

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Communication Career Guide

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Administration Career Guide

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Data Career Guide

Data Science, Data Engineering, BI, Machine Learning, and AI. From training to the job market.

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Product Career Guide

Product Management, Product Ownership, Agile, Scrum, and OKRs. From strategy to execution.

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Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

The remote job market requires preparation. And having the right vocabulary is the first big step to securing six-figure proposals and standing out among thousands of applicants.

Expert Tip

The Evolution of Support and Customer Success

The Evolution of Support and Customer Success: Opportunities, Tools, and the New Professional Profile

Discover how customer service evolved from a cost center into the ultimate growth and retention engine for the world's leading tech and SaaS companies.

The Current Landscape: From Cost Center to Revenue Engine

Historically, customer support was viewed by companies merely as a reactive department, focused on troubleshooting technical issues and closing tickets. However, with the consolidation of the SaaS (Software as a Service) business model and the subscription economy, the game has drastically changed.

Today, Customer Experience (CX) and Customer Success (CS) are the pillars of a company's financial sustainability. The logic is simple: in a highly competitive market, the Customer Acquisition Cost (CAC) is incredibly high. Losing a customer (Churn) means bleeding money. The modern support professional is, in reality, a strategist focused on retention, account expansion (Upsell/Cross-sell), and ensuring that the client achieves their desired outcomes using the product.

"Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one." — Harvard Business Review

Customer Support vs. Customer Success: Understanding the Difference

Although both areas walk hand-in-hand, their roles and success metrics in the job market are distinct. Understanding this difference is crucial for anyone looking to enter or advance in this career:

  • Customer Support: Predominantly reactive and transactional. The focus is on the speed and efficiency of issue resolution. Common metrics include First Response Time (FRT), Mean Time to Resolution (MTTR), and Customer Satisfaction Score (CSAT).
  • Customer Success: A proactive and long-term function. The goal is to ensure the customer extracts maximum value from the product. CS professionals analyze the Health Score, conduct Quarterly Business Reviews (QBRs), and directly target Net Retention Revenue (NRR) while combating Churn.

Market Opportunities and Global Remote Work

The global market for B2B Support and CS professionals is hotter than ever. Startups and major international corporations are massively hiring talent worldwide to provide 24/7 coverage across different time zones.

Opportunities range from entry-level roles, such as Customer Support Representative (CSR), to high-level executive positions like Key Account Manager, Implementation Specialist, Customer Success Manager (CSM), and Head of CX. For professionals with native or fluent English, "Global Remote" and "US Remote" positions offer highly competitive six-figure compensation packages, equity, and aggressive benefits.

Tech Stack: The Tools You Must Master

To pass through the rigorous ATS (Applicant Tracking Systems, like Greenhouse or Ashby) used by top-tier tech companies, your resume must showcase familiarity with the platforms that orchestrate the customer journey. The most demanded tools include:

  • Zendesk and Intercom: The global leaders in ticket management, asynchronous chat, and omnichannel support automation.
  • Salesforce and HubSpot: Essential CRMs (Customer Relationship Management) to maintain data history and alignment between Sales and Support teams.
  • Jira and Confluence: Atlassian tools crucial for escalating frontline bugs directly to the Engineering and Product teams.
  • Gainsight and Totango: Enterprise-grade platforms specifically built for Customer Success, used to monitor portfolio health predictively.

The Profile of the Modern CX Professional

The stereotype of the agent reading from a rigid script is a thing of the past. Tech recruiters are looking for a profile that blends emotional intelligence with analytical (data-driven) capabilities. The most valued competencies today are:

  1. Empathy and Resilience: The ability to de-escalate frustrated clients and turn crises into loyalty-building opportunities.
  2. Flawless Asynchronous Communication: Especially in remote work environments, clarity in writing emails, documentation, and chat threads is non-negotiable.
  3. Data Literacy: Knowing how to read dashboards, spot where users are getting stuck in the product, and suggest improvements based on hard data.
  4. Product Vision: Modern support acts as the primary feedback loop between the end-user and the Engineering and UX Design teams.