Junior Customer Support Agent (Night Shifts) - Riseguide
skelar
Remoto
Global, Remote
Customer Success
Technical Support
Job Score
100 pts
Remote model (+90)
Customer Success (+10)
Technical Support (+10)
SKELAR, a venture builder, is seeking a Junior Customer Support Agent to join their team at RiseGuide, a leading expert-powered self-improvement application. As a Junior Customer Support Agent, you will be working night shifts and will be responsible for providing top-notch support to customers. SKELAR is a company that builds companies, and with RiseGuide, they are creating a microlearning product that helps users develop charisma, cognitive skills, and good habits based on insights and principles from renowned role models.
RiseGuide has experienced significant growth, with a five-fold increase in the last year, and continues to expand rapidly. The application has an average user engagement time of 15 minutes, with a rating of 4.6 in the App Store and 4.4 on Trustpilot. The team consists of over 90 people from top management programs and product companies worldwide. As a key member of the team, you will be working remotely, with the opportunity to collaborate with a global team.
As a Junior Customer Support Agent, you will be an integral part of the RiseGuide team, working to provide exceptional customer support and ensuring that users have a seamless experience with the application. SKELAR values strong teams and is committed to creating an environment with expertise and unlimited opportunities for professional growth. If you are looking for a challenging and rewarding role, this could be the perfect opportunity for you.
SKELAR offers a remote work model, allowing you to work from anywhere in the world. The company is committed to creating a supportive and inclusive work environment, with a strong focus on professional development and growth. As a Junior Customer Support Agent, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of RiseGuide. If you are a motivated and customer-focused individual, this role could be an excellent fit for you.
Sobre a área de Customer Success
Customer Success é a área responsável por garantir que os clientes atinjam seus objetivos ao usar o produto ou serviço. É uma função estratégica para retenção, expansão e satisfação do cliente.
As principais habilidades incluem gestão de contas, análise de churn, NPS, onboarding, upsell e cross-sell. Conhecimento de CS tools como Gainsight, Totango e ChurnZero é diferencial.
O CS está se tornando cada vez mais estratégico em empresas SaaS, com profissionais atuando diretamente no crescimento da receita recorrente (MRR/ARR).
Sobre a área de Suporte Técnico
O Suporte Técnico é essencial para garantir a satisfação e retenção de clientes. Profissionais de suporte resolvem problemas técnicos, documentam soluções e identificam padrões que podem levar a melhorias no produto.
As principais habilidades incluem troubleshooting, atendimento ao cliente, documentação técnica, conhecimento de ITIL e ferramentas de ticketing (Zendesk, Freshdesk, Intercom).
O suporte técnico evoluiu de uma função reativa para proativa, com profissionais de alto nível atuando em Customer Engineering e Support Engineering.