Billing Associate (12-Month Ftc)
swap
Remoto
Poland
Finance
Information Security
Cloud Solutions
Job Score
100 pts
Remote model (+90)
Finance (+10)
Information Security (+10)
Cloud Solutions (+10)
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
We are looking for a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, primarily focused on Shipping billing and customer onboarding. This is a hands-on role requiring strong attention to detail, confidence working with data and an interest in using systems, automation and AI to improve Finance operations.
This role suits a problem solver that thrives in a scale-up environment — comfortable operating both strategically and at a detailed transactional level. You’ll be as confident reviewing billing issues as you are improving processes, implementing systems, and solving operational bottlenecks.
The responsibilities of this role can change in line with your skills in the future and this is an opportunity to shape this role as Swap grows.
Key responsibilities
Manage Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer information
Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control
Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers
Prepare and review Shipping billing calculations and resolve related customer and internal queries
Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation
Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes
Support the adoption of automation and AI-driven workflows across billing, reconciliations and exception identification
Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality
What we would like to see:
2+ years’ experience in Billing, Accounts Receivable, Finance Operations or a similar role
Strong Excel skills and confidence working with large datasets
Strong numerical skills and attention to detail
Ability to investigate discrepancies and follow issues through to resolution
Experience with transactional or usage-based billing would be beneficial
Interest in systems, automation and the application of AI within Finance operations
Good organisational and communication skills
Ability to take initiative and work with minimal supervision in a rapidly changing environment, where you operate as both a strategic thinker and hands-on operator
Comfortable navigating ambiguity and change, taking ownership and building rather than maintaining
Comfortable working in a fast-paced, evolving environment
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
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About Finance
The Finance area in technology companies combines traditional financial knowledge with advanced digital tools. FP&A, controlling, and corporate finance professionals are essential for the organization's financial health.
Key skills include financial modeling, metrics analysis (MRR, ARR, LTV, CAC), ERP (SAP, Oracle), and BI tools. Certifications like CFA and CPA-20 are differentiators.
The financial sector offers stable opportunities with competitive salaries, especially in fintechs and large technology companies.
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Certifications like CISSP, CEH, OSCP, CompTIA Security+, and AWS Security Specialty are important differentiators. Information security professionals are among the highest-paid in the sector, with growing demand especially in fintechs, healthtechs, and large enterprises.
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The Product Manager (PM) is the professional responsible for defining the strategy, vision, and roadmap of a digital product. They work at the intersection of technology, business, and user experience (UX), leading the discovery and delivery of solutions that solve real problems in a viable way for the company.
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Technical support has evolved from a reactive to a proactive function, with high-level professionals working in Customer Engineering and Support Engineering.
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IT Governance is the area responsible for ensuring that information technology resources are used strategically, efficiently, and in compliance with standards and regulations. IT governance professionals ensure that technology supports business objectives in a secure and reliable manner.
Key skills include IT service management (ITIL), IT audit and compliance, risk management, business continuity, disaster recovery, metrics and indicators (SLAs, KPIs), and strategic alignment between IT and business. Frameworks like COBIT, ITIL, ISO 27001, and compliance standards are essential.
IT Governance professionals in technology companies are highly valued, especially those who master ITSM, IT audit, and risk management. The field offers opportunities from governance analyst to CIO/CTO, with a focus on efficiency, compliance, security, and business value.
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Senior Agile coaches and Scrum Masters are highly valued, especially in technology companies that adopt agile methodologies at scale.
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