Technical Writer
ridealso
OnSite
Palo Alto
Account Manager
Redação
Job Score
90 pts
On-site model (+70)
Account Manager (+10)
Redação (+10)
About ALSO.
We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
We're hiring a Technical Writer to research and write technical documentation about ALSO's e-bike hardware and software for global audiences. You'll work cross-functionally across engineering, support, testing, marketing, and product management, partnering with other writers and illustrators to produce owner's guides, service manuals, and accessory guides for internal and external audiences. You'll also take part in product teardowns, builds, and validation testing to ensure consistency and clarity across all documentation.
What You’ll Do
Produce technical content to assemble, use, and service our products (hardware and software)
Create content that is scalable across multiple products and can be easily translated into multiple languages
Learn complex technical products quickly with the assistance of subject matter experts
Partner with technical illustrators to create renderings and video that will be integrated into technical publications
Perform all phases of content development, including planning and research, design, writing, editing, embedding illustrations, and publishing
Deliver documentation in multiple formats (print, PDF, web-based, mobile) and integrate with internal platforms or service portals
Manage content through revision control, translation, and file management
Keep documentation up to date on newly released features
Work with the Tech Publications team to continually improve documentation process, quality, and usability
Collaborate with other teams to ensure consistency and transparency across all documentation
What You’ll Bring
Minimum 2-4 years of technical writing experience in a complex product environment (hardware and software)
Experience documenting hardware assembly or installation at the product level (you know and care what a torque specification is)
Experience developing topic-based and structured content, with an understanding of information architecture principles and content organization, writing for a global audience by default
Exceptional proficiency in written English for documentation that is accurate, concise, and flows logically
Detail-oriented, systematic, and investigative writing process, with the ability to learn complex technical products quickly from subject matter experts and translate them into audience-relevant documentation
Proficient in XML or HTML authoring tools such as Flare or oXygen (Madcap Flare experience a plus), with basic knowledge of photography and image editing software (Photoshop, GIMP, Illustrator, etc.) and proficiency in MS Office or Google Suite
Ability to work on multiple projects concurrently while meeting tight deadlines, with proven organizational skills and the ability to prioritize amid competing demands
Self-starter with strong teamwork skills
Experience with CMS, LMS, and/or TMS, and knowledge of JIRA, Confluence, or similar project management tools, are a plus
Experience in bicycles, EVs, or consumer electronics, and knowledge of regulatory and safety standards (CE, EN, ISO, UL, etc.), are a plus
The salary for this position ranges from $85,000 - $100,000 per year, depending on experience, qualifications, and location.
Perks & Benefits
Robust health coverage — excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options
One Medical membership and dedicated insurance advocates
Rich fertility and family building benefits with Progyny
Flexible time off
401(k) match
Why ALSO.
We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.
We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.
What did you think of this job?
Loading comments...
About Account Manager
The Account Manager is the professional responsible for managing and expanding the relationship with clients after the sale. They act as a strategic partner, ensuring satisfaction, retention, and account growth, connecting client needs with company solutions.
Key skills include relationship management, negotiation, upsell and cross-sell, contract renewal, account planning, business reviews, metrics analysis (NPS, churn, LTV), and CRM knowledge (Salesforce, HubSpot). Communication, empathy, and business vision are fundamental differentiators.
Account Managers in technology and SaaS companies are highly valued, especially those who can increase recurring revenue (MRR/ARR) through account expansion and churn prevention. The field offers opportunities from account executive to director of accounts, with a focus on strategic relationship, revenue growth, and customer success.
About Copywriting
The Copywriting area is responsible for creating persuasive, creative, and strategic texts for various communication channels. Copywriting professionals transform ideas into words that engage, convert, and build brand voice.
Key skills include advertising copywriting, script writing for videos and podcasts, persuasive writing, tone of voice, and editorial guidelines. Knowledge of SEO writing, Grammarly, and text productivity tools is a differentiator.
Copywriting professionals in technology companies are highly valued, especially those who master copy for landing pages, email sequences, and funnel content. The field offers opportunities from junior copywriter to head of copy, with a focus on creativity, persuasion, and performance.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Technical Support
Technical Support is essential to ensure customer satisfaction and retention. Support professionals resolve technical issues, document solutions, and identify patterns that can lead to product improvements.
Key skills include troubleshooting, customer service, technical documentation, ITIL knowledge, and ticketing tools (Zendesk, Freshdesk, Intercom).
Technical support has evolved from a reactive to a proactive function, with high-level professionals working in Customer Engineering and Support Engineering.
About Marketing
The Marketing area is strategic for the growth and positioning of any company. It encompasses traditional marketing, brand management, market research, trade marketing, product marketing, and market intelligence. Marketing professionals are responsible for planning and executing strategies that connect brands to their target audience.
Key skills include brand management, market research, competitive analysis, product marketing, trade marketing, pricing, relationship marketing, and channel development. Knowledge of research tools (Nielsen, Kantar, Ipsos), BI, and advanced spreadsheets is a differentiator.
Marketing professionals in technology companies are highly valued, especially those who master product marketing, go-to-market strategy, and data-driven marketing. The field offers opportunities from analyst to CMO, with a focus on growth, brand positioning, and return on investment.
About Human Resources
The Human Resources area is responsible for all people management in organizations, from attracting and selecting talent to developing, retaining, and ensuring employee well-being. HR professionals are fundamental to building strong organizational cultures and engagement.
Key skills include recruitment and selection, compensation and benefits management, learning and development (L&D), organizational climate, employee engagement, labor law, labor relations, and HR tools (Workday, SAP SuccessFactors, Bamboo HR). Knowledge of people analytics and data-driven HR is a differentiator.
HR professionals in technology companies are highly valued, especially those who master employer branding, people analytics, and talent retention strategies. The field offers opportunities from HR analyst to Chief People Officer, with a focus on culture, engagement, and people growth.
About Office Suite
Proficiency in Office Suite is an essential skill for professionals across various areas. Microsoft Excel, Word, PowerPoint, and Outlook are fundamental tools in the corporate day-to-day, while Google Workspace and other collaborative solutions are gaining increasing space.
Key skills include advanced Excel (formulas, pivot tables, Power Query, VBA/Macros), Word (formatting, mail merge, styles), PowerPoint (presentation design, animations), Outlook (email and calendar management), and collaborative tools like Google Sheets, Notion, and Airtable.
Professionals with advanced Office Suite proficiency are valued in administrative, financial, data, and operational areas. Microsoft Office Specialist (MOS) certifications are important differentiators. The combination of advanced Excel with data analysis skills is one of the most in-demand competencies in the market.
About Product Manager
The Product Manager (PM) is the professional responsible for defining the strategy, vision, and roadmap of a digital product. They work at the intersection of technology, business, and user experience (UX), leading the discovery and delivery of solutions that solve real problems in a viable way for the company.
Key skills include product discovery, data and metrics analysis (AARRR, NPS, LTV), user research, go-to-market strategy, roadmapping, strategic prioritization, and leadership by influence. Tools like Amplitude, Mixpanel, Hotjar, Jira, and Notion are fundamental.
Product Managers play a central role in the growth of startups, scale-ups, and large technology companies, with career progression opportunities to Product Leader, Head of Product, and Chief Product Officer (CPO).
Comments 0