Commercial Fleet Service Technician
ridealso
OnSite
Seattle
Account Manager
Job Score
80 pts
On-site model (+70)
Account Manager (+10)
About ALSO.
We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
ALSO is looking for a Commercial Fleet Service Technician to play a key role in supporting our commercial fleet. You'll own the full service lifecycle — from assembly and maintenance to troubleshooting, repairs, and software updates — while building the processes that scale with us as we grow. If you love getting your hands dirty and thrive in a fast-moving environment, this role is for you!
What You Will Do
Perform assembly, maintenance, repair, tear-downs, and component replacements on electric bicycles to ensure commercial fleet readiness.
Oversee fleet service facility, including inventory of service parts, maintaining cleanliness and organized system for service.
Develop service and maintenance SOPs for commercial fleet.
Troubleshoot both mechanical and electrical issues at the vehicle and subsystem level, using judgment on when to escalate.
Manage vehicle readiness for commercial activities, including mechanical setup, software updates, and ECU flashing using in-house tools.
Pack and prepare vehicles and component parts for shipment, as well as receipt and assembly of vehicles from commercial teams.
Serve as the technical point of contact for commercial field teams, resolving issues remotely and escalating when necessary.
Document service, repair, and troubleshooting activities with clear notes and defect reporting.
Operate vehicles during shakedown, functional checks, and validation rides to confirm readiness.
Travel to provide technical support for commercial events and market fleets as needed.
Maintain tools, equipment, and work areas in safe and organized condition.
What You Will Bring
High school diploma or equivalent required. Technical or vocational training in automotive, EV, or related fields preferred.
5+ years of hands-on experience in bicycle, e-bike, or EV/automotive maintenance and service. Experience with CAN bus diagnostics and fault-code troubleshooting is a strong plus.
Skilled with hand tools, power tools, and diagnostic equipment.
Experienced with electronic control units (ECUs), flashing procedures, and diagnostic tools.
Ability to support commercial teams by executing instructions accurately and providing clear feedback from troubleshooting.
Comfortable working on prototype hardware/software in a fast-paced test environment.
Able to safely operate and ride the vehicles being serviced.
Strong documentation skills, attention to detail, problem-solving skills, and the ability to manage multiple tasks independently.
Willingness to perform physical tasks, including lifting, repetitive work, and working in a shop environment.
Ability to travel to support events in the field as needed.
This position is based in Seattle, Washington and requires in-person work at our facility five days per week. The salary for this position ranges from $25 to $30 per hour, depending on experience and qualifications.
Perks and Benefits
Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
One Medical membership and dedicated insurance advocates.
Rich fertility and family building benefits with Progyny.
Flexible time off.
401(k) match.
Why ALSO.
We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.
We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.
What did you think of this job?
Loading comments...
About Account Manager
The Account Manager is the professional responsible for managing and expanding the relationship with clients after the sale. They act as a strategic partner, ensuring satisfaction, retention, and account growth, connecting client needs with company solutions.
Key skills include relationship management, negotiation, upsell and cross-sell, contract renewal, account planning, business reviews, metrics analysis (NPS, churn, LTV), and CRM knowledge (Salesforce, HubSpot). Communication, empathy, and business vision are fundamental differentiators.
Account Managers in technology and SaaS companies are highly valued, especially those who can increase recurring revenue (MRR/ARR) through account expansion and churn prevention. The field offers opportunities from account executive to director of accounts, with a focus on strategic relationship, revenue growth, and customer success.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Web Master
The Web Master is the professional responsible for maintaining, securing, and ensuring the technical performance of websites and web applications. They manage servers, hosting infrastructure, uptime monitoring, and ensure everything runs fast and reliably.
Key skills include server management (Apache, Nginx), hosting (AWS, Google Cloud, Azure), CDN (Cloudflare), SSL, DNS, web security (WAF, firewall), performance (Core Web Vitals, cache, compression), and versioning (Git, CI/CD). Knowledge of Docker, WordPress, cPanel, and monitoring (Sentry, New Relic) is a differentiator.
Web Masters in technology companies are highly valued, especially those who master DevOps, SRE, and can guarantee uptime and performance at scale. The field offers opportunities from junior webmaster to SRE and infrastructure engineer, with a focus on reliability, security, and speed.
About Automation Engineer
The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.
Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.
Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.
About Information Security
The Information Security area is one of the most strategic and in-demand fields in the technology market. With the rise of cyberattacks, data breaches, and regulations like LGPD and GDPR, companies of all sizes invest heavily in professionals who can protect their digital assets.
Key specializations include Network Security, Cloud Security (AWS, Azure, GCP), Offensive Security (Penetration Testing, Red Team), Defensive Security (SOC, Blue Team), AppSec, and Security Governance. Tools like SIEM (Splunk, QRadar), firewalls, EDR, and Vulnerability Management platforms are essential.
Certifications like CISSP, CEH, OSCP, CompTIA Security+, and AWS Security Specialty are important differentiators. Information security professionals are among the highest-paid in the sector, with growing demand especially in fintechs, healthtechs, and large enterprises.
About Talent Acquisition
Talent Acquisition is the strategic area responsible for attracting, selecting, and hiring the best professionals for the organization. Unlike traditional recruitment, TA acts as a strategic business partner, aligning talent acquisition with the company's long-term objectives.
Key skills include advanced sourcing, employer branding, labor market analysis, talent pipeline management, and candidate experience. Tools like LinkedIn Recruiter, ATS (Greenhouse, Lever, Ashby), and assessment platforms are essential.
TA professionals in technology companies are highly valued, especially those who master tech sourcing, workforce planning, and recruitment metrics like time-to-hire and cost-per-hire.
About IT Governance
IT Governance is the area responsible for ensuring that information technology resources are used strategically, efficiently, and in compliance with standards and regulations. IT governance professionals ensure that technology supports business objectives in a secure and reliable manner.
Key skills include IT service management (ITIL), IT audit and compliance, risk management, business continuity, disaster recovery, metrics and indicators (SLAs, KPIs), and strategic alignment between IT and business. Frameworks like COBIT, ITIL, ISO 27001, and compliance standards are essential.
IT Governance professionals in technology companies are highly valued, especially those who master ITSM, IT audit, and risk management. The field offers opportunities from governance analyst to CIO/CTO, with a focus on efficiency, compliance, security, and business value.
Comments 0