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Legal Engineer, Law Firms And In-House, Dubai

legora

Dubai
Business Analyst

Job Score

80 pts
On-site model (+70) Business Analyst (+10)

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

  • We lean in: ownership over titles, outcomes over intentions.

  • We fight for excellence: high standards, direct, ego-free feedback.

  • We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

About the role

Let's get the tricky part out of the way. Legal Engineering does not fit neatly into a traditional box. It combines legal practice, product fluency, client leadership and practical change management. The job exists because software alone does not change how legal work gets done. Someone has to understand the work well enough to redesign it, and be credible enough that lawyers listen.

As a Legal Engineer in Dubai, you sit between the lawyers using Legora and the people building it. You will work with law firms and in-house legal teams across the Middle East: running pilots, leading onboarding and rollouts, designing the workflows that make the platform genuinely useful for a specific team, and teaching people to use it well. When something does not work, you find out why and either fix it with the client or get it in front of Product with enough evidence to act on.

This is a client-facing craft role, not an account-management role. The measure of your work is whether real lawyers do real work differently because of what you built and taught.

The Middle East is its own market. The enterprise opportunity spans international firms, leading regional firms and in-house teams at large corporates and sovereign-linked entities. The legal landscape covers federal law, emirate-level systems and the common-law free zones of DIFC and ADGM. Arabic-language work and a credible answer on data protection and hosting are part of the job here, not an edge case.

Dubai is an early team. You will help decide how Legal Engineering works in this region rather than inherit a finished playbook.

You may come from a law firm or an in-house team

We hire from both, and we mean it. Neither route is the preferred one.

From a law firm. You have done substantive legal work at a firm where quality was not negotiable, and you understand how matters are actually run: the pressure, the economics, the billing model, and why partners adopt some things and quietly ignore others. Perhaps you led a knowledge or innovation initiative, or you were the person in your team who worked out what the new tools could really do. You know how to earn the trust of sceptical, technical lawyers, because you have been one.

From an in-house team. You have worked inside a legal function, balancing competing business priorities and doing more with less. Perhaps you sat in legal operations, running efficiency and transformation work. Perhaps you moved into legal technology or consulting and helped in-house teams modernise. You know how these teams think, work and sometimes struggle, and you know that adoption depends as much on the business around legal as on legal itself.

Either way, you have not been content with how things have always been done, and you would rather build the better version than write a memo about it.

What the work involves

The shape of the work is consistent across seniority. The scale of what you own changes.

  • Learn the product properly and stay ahead of it. Legora changes quickly, and your credibility depends on knowing what it does, what it does not do yet, and where the sensible limits are.

  • Translate real legal workflows into working Legora use cases, then test whether the output holds up against the standard a practising lawyer would apply.

  • Run demos, workshops and training that are grounded in the client's own work rather than a feature tour.

  • Own pilots and rollouts: plan them, keep them moving, define what success means up front and report honestly against it.

  • Build trust with the people who decide, from day-to-day contacts through to partners, general counsels and heads of legal operations.

  • Capture product gaps and client needs with enough evidence and clarity that Product can act on them, including Arabic-language and local requirements.

  • Turn what works into reusable material: templates, guides, recordings and playbooks that make the next engagement faster than the last.

  • Work alongside Go-to-Market and Engagement colleagues so commercial momentum and delivery quality support one another, with clean handovers in both directions.

  • Develop a view on how AI is changing legal work and share it credibly, internally and with clients.


What we look for

Five qualities matter at every level. What changes with experience is the scope you carry, the seniority of the room you hold, and how much others rely on your judgment.

  • Product knowledge and application. Earlier in your career, this means configuring standard use cases end to end from established patterns, explaining the setup clearly to users, and running a good demo of new capability. With more experience, it means owning priority use cases from discovery to go-live against measurable targets, varying the approach where the client demands it, defining what good looks like for a large programme, and producing material the rest of the team reuses.

  • Communication. Earlier, this means clear written follow-ups, and tailored demos that explain why a capability matters rather than only how it works, adjusted in real time to the room. With more experience, it means leading sessions with senior lawyers, connecting the platform to measurable business results, handling hard objections with evidence, and helping colleagues sharpen their own narrative and delivery.

  • Project and programme management. Earlier, this means independently owning a workstream with visible owners, deadlines and dependencies, and communicating changes and their implications early. With more experience, it means planning and leading complex rollouts, knowing when to use the standard playbook and when to vary it, running governance properly, and adjusting the plan as the environment shifts.

  • Stakeholder management. Earlier, this means being reliable and responsive, setting expectations you then meet, and knowing when to escalate. With more experience, it means holding trusted relationships with senior stakeholders, surfacing concerns before they become blockers, resolving tension between groups, and coaching others on how to do the same.

  • Thought leadership. Earlier, this means explaining confidently and accurately what AI does and does not do for legal work, and what that means for how lawyers practise. With more experience, it means leading external discussions in multiple forums, and turning what you see in the field into narratives, enablement material and product input the wider company uses.

You do not need to have held a Legal Engineering role before. The profession is new and almost nobody has ten years of it. What matters is whether the underlying capability is there, in whatever setting you built it.

Seniority, title and level

We are hiring across the full range for this team, from roughly one year of relevant experience after qualification through to ten years and beyond. Titles run from Legal Engineering Associate through Legal Engineer, Senior Legal Engineer and Lead Legal Engineer.

Apply once. Title and level are decided at the offer stage, based on your experience and what you demonstrate in the process, not on the title you hold today. If you are more senior than you expected to be reading this, say so and we will calibrate properly.

What you bring

You will thrive in this role if you:

  • Have a legal qualification and real experience of substantive legal work, either at a law firm or in an in-house legal function. The jurisdiction of qualification matters less than your credibility with senior legal stakeholders in this region.

  • Are genuinely curious about generative AI and product. You do not need to be a software engineer, but you do need to enjoy technical conversations and learn new tools quickly and properly.

  • Can explain technical ideas to lawyers and legal realities to technical people, in writing and in person.

  • Bring structure to your own work. You plan, name owners and dependencies, meet deadlines and flag problems early rather than late.

  • Are comfortable with an early-stage environment where the playbook is still being written and priorities move.

  • Care about the client's outcome more than the demo going well.

  • Communicate fluently in English. Arabic is strongly preferred and materially useful in this market.

  • Are based in Dubai and able to work from the office five days per week, with some travel across the region.

A few more things

We are a fast-growing company with bold ambitions, so you will be joining while things are moving quickly, in the best possible way. You will have a lot of autonomy, a lot of responsibility and a real chance to shape how this function works in the region. Everyone here has a founder mentality.

Dubai is a build. You will not inherit a finished local system. You will inherit real customer proof in the region, partnerships worth building on, and the useful mess that comes with early scale.

If that sounds exciting rather than terrifying, we would like to hear from you.

 
 

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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About Business Analysis

The Business Analyst (BA) is the professional responsible for identifying problems, opportunities, and solutions in organizational processes, acting as a bridge between business areas and the technology development team. They gather and specify requirements, map value streams, design future processes, and help ensure that software deliveries align with the company's strategic goals.

Discover Other Areas

Understand the scope of work, key skills, and tools used in different career areas.

About Digital Marketing

Digital Marketing is a constantly expanding field, driven by e-commerce growth and the need for a strong digital presence. Marketing professionals master tools like Google Ads, Meta Ads, HubSpot, Google Analytics, and automation platforms.

Most sought-after specializations include Growth Marketing, Performance, SEO, Content Marketing, and Growth Hacking. The combination of creativity with data analysis is the most valued differentiator in the market.

The market offers opportunities in both agencies and technology companies, with competitive salaries and remote work possibilities.

About Sales

The Sales area is responsible for generating revenue and expanding the customer base. B2B and B2C sales professionals are fundamental for sustainable growth of any organization.

Key skills include prospecting, negotiation, CRM (Salesforce, HubSpot), sales enablement, and value consulting. The consultative and data-driven approach is increasingly valued.

Consultative sellers and senior Sales Managers have very high earning potential, with OTE (On-Target Earnings) that can exceed monthly salaries in technology companies.

About Fullstack

Fullstack developers are versatile professionals capable of working on both frontend and backend of web and mobile applications. They master multiple technologies and can build complete products end-to-end, from the user interface to server infrastructure.

Key skills include proficiency in at least one complete stack (React/Vue/Angular + Node.js/PHP/Python/Java), databases (SQL and NoSQL), REST/GraphQL APIs, Git versioning, CI/CD, and basic infrastructure knowledge (Docker, cloud). Clean architecture, DDD, and testing are important differentiators.

Fullstack developers are highly valued in startups and companies that need versatile and autonomous professionals. The field offers opportunities from junior developer to software architect, with a focus on complete delivery, holistic product vision, and ability to work across multiple application layers.

About Customer Success

Customer Success is the area responsible for ensuring clients achieve their goals when using the product or service. It is a strategic function for retention, expansion, and customer satisfaction.

Key skills include account management, churn analysis, NPS, onboarding, upsell, and cross-sell. Knowledge of CS tools like Gainsight, Totango, and ChurnZero is a differentiator.

CS is becoming increasingly strategic in SaaS companies, with professionals directly contributing to recurring revenue growth (MRR/ARR).

About Product Management

Product Management is one of the most strategically relevant areas in technology organizations. The Product Manager is responsible for defining product vision, prioritizing features, and coordinating multidisciplinary teams to deliver value to users.

Essential skills include strategic thinking, data analysis, communication, leadership, and technical knowledge. Tools like Jira, Confluence, Miro, and analytics platforms are fundamental in daily work.

Salaries for PMs range from entry-level to senior positions at major tech companies, with growing opportunities for international remote work.

Career Guides

Technology Career Guide

Planning, skills, interviews, and professional growth in IT, Data Science, DevOps, and Product.

Read full guide →

Design Career Guide

UX/UI, Graphic Design, Product Design. Portfolio, tools, interviews, and growth in the Design field.

Read full guide →

Marketing Career Guide

SEO, Paid Media, Growth, Content Marketing. Certifications, tools, and strategies to grow in Digital Marketing.

Read full guide →

Finance Career Guide

Financial market, investments, corporate finance, certifications, and strategies to grow in the financial field.

Read full guide →

Communication Career Guide

Journalism, PR, Corporate Communication, Content Marketing, and Multimedia Production.

Read full guide →

Administration Career Guide

Business Management, HR, Logistics, Consulting, Project Management, and Entrepreneurship.

Read full guide →

Data Career Guide

Data Science, Data Engineering, BI, Machine Learning, and AI. From training to the job market.

Read full guide →

Product Career Guide

Product Management, Product Ownership, Agile, Scrum, and OKRs. From strategy to execution.

Read full guide →

Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

The remote job market requires preparation. And having the right vocabulary is the first big step to securing six-figure proposals and standing out among thousands of applicants.

Expert Tip

The Evolution of Support and Customer Success

The Evolution of Support and Customer Success: Opportunities, Tools, and the New Professional Profile

Discover how customer service evolved from a cost center into the ultimate growth and retention engine for the world's leading tech and SaaS companies.

The Current Landscape: From Cost Center to Revenue Engine

Historically, customer support was viewed by companies merely as a reactive department, focused on troubleshooting technical issues and closing tickets. However, with the consolidation of the SaaS (Software as a Service) business model and the subscription economy, the game has drastically changed.

Today, Customer Experience (CX) and Customer Success (CS) are the pillars of a company's financial sustainability. The logic is simple: in a highly competitive market, the Customer Acquisition Cost (CAC) is incredibly high. Losing a customer (Churn) means bleeding money. The modern support professional is, in reality, a strategist focused on retention, account expansion (Upsell/Cross-sell), and ensuring that the client achieves their desired outcomes using the product.

"Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one." — Harvard Business Review

Customer Support vs. Customer Success: Understanding the Difference

Although both areas walk hand-in-hand, their roles and success metrics in the job market are distinct. Understanding this difference is crucial for anyone looking to enter or advance in this career:

  • Customer Support: Predominantly reactive and transactional. The focus is on the speed and efficiency of issue resolution. Common metrics include First Response Time (FRT), Mean Time to Resolution (MTTR), and Customer Satisfaction Score (CSAT).
  • Customer Success: A proactive and long-term function. The goal is to ensure the customer extracts maximum value from the product. CS professionals analyze the Health Score, conduct Quarterly Business Reviews (QBRs), and directly target Net Retention Revenue (NRR) while combating Churn.

Market Opportunities and Global Remote Work

The global market for B2B Support and CS professionals is hotter than ever. Startups and major international corporations are massively hiring talent worldwide to provide 24/7 coverage across different time zones.

Opportunities range from entry-level roles, such as Customer Support Representative (CSR), to high-level executive positions like Key Account Manager, Implementation Specialist, Customer Success Manager (CSM), and Head of CX. For professionals with native or fluent English, "Global Remote" and "US Remote" positions offer highly competitive six-figure compensation packages, equity, and aggressive benefits.

Tech Stack: The Tools You Must Master

To pass through the rigorous ATS (Applicant Tracking Systems, like Greenhouse or Ashby) used by top-tier tech companies, your resume must showcase familiarity with the platforms that orchestrate the customer journey. The most demanded tools include:

  • Zendesk and Intercom: The global leaders in ticket management, asynchronous chat, and omnichannel support automation.
  • Salesforce and HubSpot: Essential CRMs (Customer Relationship Management) to maintain data history and alignment between Sales and Support teams.
  • Jira and Confluence: Atlassian tools crucial for escalating frontline bugs directly to the Engineering and Product teams.
  • Gainsight and Totango: Enterprise-grade platforms specifically built for Customer Success, used to monitor portfolio health predictively.

The Profile of the Modern CX Professional

The stereotype of the agent reading from a rigid script is a thing of the past. Tech recruiters are looking for a profile that blends emotional intelligence with analytical (data-driven) capabilities. The most valued competencies today are:

  1. Empathy and Resilience: The ability to de-escalate frustrated clients and turn crises into loyalty-building opportunities.
  2. Flawless Asynchronous Communication: Especially in remote work environments, clarity in writing emails, documentation, and chat threads is non-negotiable.
  3. Data Literacy: Knowing how to read dashboards, spot where users are getting stuck in the product, and suggest improvements based on hard data.
  4. Product Vision: Modern support acts as the primary feedback loop between the end-user and the Engineering and UX Design teams.