Sr Ux Writer
nintendo
Redmond, WA
Design
Content Writer
UX
Job Score
100 pts
On-site model (+70)
Design (+10)
Content Writer (+10)
UX (+10)
Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.
SUMMARY:
This role is part of the Consumer Services department and writes useful and helpful copy that ensures usability standards and shapes consistent customer and agent experiences across multiple omnichannel platforms including Nintendo Support and My Support Dashboard. Supports the management, creation, and documentation of UX content, and ensures a consistent brand voice across all channels and languages.
DESCRIPTION OF DUTIES
- Uses writing and content design skills to craft clear, concise UI text for the customer and agent experience across multiple channels.
- Helps create and manage UX content documentation.
- Explores innovative solutions to address issues through content, images, and multimedia assets, using product knowledge,common sense, and data.
- Ensures brand standards for voice and tone are maintained across all UX content.
- Drives adherence to UX writing and accessibility best practices. Maintains a UX writing foundation by helping to create style guides, writing processes, collaborative guidelines, and content lifecycle management procedures.
- Contributes to the adoption of UX writing tools, technologies, and frameworks, including content research and metrics.
- Works closely and collaboratively with business stakeholders to ensure a balance between compliance and user experience.
- Owns complex or ambiguous content areas with minimal direction.
- Delivers high-quality, error-free content at scale, managing shifting requirements and tight deadlines.
- Influences content standards, patterns, or systems beyond individual deliverables.
SUMMARY OF REQUIREMENTS
- Minimum of three (3) years of experience in UX writing, editorial, marketing, copywriting, or related.
- Experience in UX-focused navigation and communication writing and shaping content for multi-channel
- Bonus points for experience with content migration, site inventory, audits, analysis, and SEO
- Working knowledge of the design process and general UX design principles.
- Experience using and managing CMS/CCMS tools. Bonus points for having experience migrating to CMS/CCMS.
- Ability to present to all levels within an organization, both verbally and in writing.
- Demonstrated knowledge of accessibility standards (e.g., WCAG) and experience applying accessibility best practices to ensure content is clear, usable, and inclusive across digital experiences.
- Experience working with localization workflows and global content considerations is a plus.
Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.
This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
Pay Range:
$108,450—$173,550 USD
What did you think of this job?
Loading comments...
About Design
The Design field, especially UX/UI and Product Design, has experienced significant growth in recent years. With accelerated business digitization, the demand for professionals who can create intuitive and pleasant digital experiences has never been higher.
Key skills include Figma, Sketch, Adobe XD, user research, design thinking, prototyping, and system design. Product designers are increasingly valued for their direct impact on business results.
Remote work has opened doors for Brazilian designers to work for global companies, with competitive salaries in dollars and euros.
About Content Writer
The Content Writer is the professional responsible for creating quality written content for websites, blogs, social media, and other digital platforms. They combine writing skills with content strategy and SEO to attract, engage, and convert audiences.
Key skills include blog content creation, landing pages, newsletters, social media content, keyword research, content strategy, editorial calendar, and SEO writing. Knowledge of WordPress, Surfer SEO, Ahrefs, and analytics tools is a differentiator.
Content Writers in technology companies are highly valued, especially those who can create accessible technical content, evergreen content, and content that generates organic traffic. The field offers opportunities from junior content writer to head of content, with a focus on quality, strategy, and content performance.
About UX Design
The User Experience (UX) Design area focuses on optimizing the overall user experience when interacting with a product or service. UX professionals conduct user research (UX Research), map journeys, create wireframes, perform usability tests, and define navigation flows to ensure the product is intuitive, useful, and meets users' real needs.
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Social Media
The Social Media area is one of the most dynamic and constantly evolving fields in digital marketing. Social media professionals are responsible for creating, managing, and optimizing brand presence on digital platforms, building engagement and community with the target audience.
Key skills include social media management (Instagram, TikTok, LinkedIn, Facebook, YouTube), social media content creation, community management, paid social media (Meta Ads, LinkedIn Ads, TikTok Ads), metrics analysis, and strategic planning. Tools like Hootsuite, Sprout Social, Buffer, Later, and analytics platforms are essential.
Social media professionals in technology companies are highly valued, especially those who master paid social, social media analytics, and content strategies for different platforms. The field offers opportunities from analyst to head of social media, with a focus on growth, engagement, and return on investment.
About Infrastructure and DevOps
Infrastructure and DevOps are responsible for creating, maintaining, and optimizing IT environments that support applications at scale. This area is fundamental for system reliability and performance.
Key technologies include AWS, GCP, Azure, Docker, Kubernetes, Terraform, Ansible, CI/CD (GitHub Actions, GitLab CI, Jenkins), and monitoring (Datadog, Grafana, Prometheus).
DevOps engineers and SREs are highly sought-after professionals, with salaries among the highest in the technology sector.
About Product Manager
The Product Manager (PM) is the professional responsible for defining the strategy, vision, and roadmap of a digital product. They work at the intersection of technology, business, and user experience (UX), leading the discovery and delivery of solutions that solve real problems in a viable way for the company.
Key skills include product discovery, data and metrics analysis (AARRR, NPS, LTV), user research, go-to-market strategy, roadmapping, strategic prioritization, and leadership by influence. Tools like Amplitude, Mixpanel, Hotjar, Jira, and Notion are fundamental.
Product Managers play a central role in the growth of startups, scale-ups, and large technology companies, with career progression opportunities to Product Leader, Head of Product, and Chief Product Officer (CPO).
About Frontend
The Frontend area is responsible for creating the visual interfaces that users interact with on websites and web applications. Frontend professionals combine technical skills with design to deliver intuitive, responsive, and accessible digital experiences.
Key skills include HTML, CSS, JavaScript/TypeScript, frameworks like React, Angular, and Vue, build tools (Webpack, Vite), CSS (Tailwind, Sass), testing (Jest, Cypress), and knowledge of web performance and accessibility (WCAG). Familiarity with design systems and reusable components is a differentiator.
Frontend developers in technology companies are highly valued, especially those who master React, Next.js, web performance, and accessibility. The field offers opportunities from junior developer to frontend architect, with a focus on user experience, performance, and code quality.
About Technical Support
Technical Support is essential to ensure customer satisfaction and retention. Support professionals resolve technical issues, document solutions, and identify patterns that can lead to product improvements.
Key skills include troubleshooting, customer service, technical documentation, ITIL knowledge, and ticketing tools (Zendesk, Freshdesk, Intercom).
Technical support has evolved from a reactive to a proactive function, with high-level professionals working in Customer Engineering and Support Engineering.
Comments 0