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Standards Coordinator

interstates

Sioux Center, IA
Cloud Solutions

Job Score

80 pts
On-site model (+70) Cloud Solutions (+10)

Take Charge of Your Career at Interstates

At Interstates, we don’t just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we’re doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you’re bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you’ll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you’ll feel at home here. 


The Standards Coordinator I provides organized, detail-oriented support for the development, implementation, communication, and maintenance of Enterprise-Level Standards. Working under the guidance of leaders and experienced team members, this role coordinates assigned workstreams, maintains implementation records, supports standards documentation, and helps teams consistently apply approved processes and procedures. The Standards Coordinator I tracks milestones, risks, dependencies, and follow-up actions; coordinates meetings and stakeholder reviews; performs documentation and quality checks; and supports communications, training, change adoption, reporting, and continuous improvement efforts. This role also uses approved technology and collaboration tools, including platforms that support workflow, automation, and AI-enabled standards solutions.

Key Responsibilities:

Standards Implementation and Coordination

  • Support assigned portions of the approved standards implementation roadmap.
  • Maintain implementation checklists, action logs, review schedules, and supporting documentation.
  • Coordinate activities within a defined workstream, home base, or stakeholder group.
  • Track milestones, dependencies, risks, and open actions.
  • Escalate risks, decisions, and conflicting stakeholder feedback to the appropriate leader.

Documentation and Standards Development

  • Support the creation, revision, publication, and maintenance of core processes and core procedures.
  • Use approved templates, tools, and Standards Development Guidelines.
  • Verify that assigned documentation is complete, current, accessible, and formatted consistently.
  • Organize stakeholder feedback for review by the appropriate standards owner or leader.

Collaboration and Communication

  • Coordinate meetings, workshops, and review sessions, including agendas, materials, notes, and follow-up actions.
  • Support communications, training materials, and change-adoption activities.
  • Serve as a resource to teams seeking information about standards documentation and implementation processes.

Compliance, Quality, and Improvement

  • Perform basic documentation reviews, spot checks, and quality checks.
  • Identify outdated content, gaps, inconsistencies, or potential non-conformances.
  • Document findings and escalate issues that require additional analysis or leadership direction.

Technology and Reporting

  • Use approved documentation, collaboration, search, workflow, and reporting tools.
  • Support pilots involving automation or AI-enabled standards solutions.
  • Prepare routine status updates and reports on assigned activities.

Experience and Education

  • Associate’s or bachelor’s degree in business, operations, quality, communications, or a related field preferred; equivalent experience may be considered.
  • Experience in coordination, operations, documentation, process improvement, quality, or project support preferred.
  • Strong organizational skills, follow-through, and attention to detail.
  • Effective written and verbal communication skills.
  • Working knowledge of Microsoft Office, SharePoint, or similar documentation tools.
  • Ability to manage multiple tasks and work collaboratively with stakeholders

Compensation: The pay range for this position is $25.00/hr  to $31.00/hr+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.

Application End Date: October 31, 2026

In alignment with Colorado state regulations, we encourage interested candidates to submit their applications by October 31, 2026. This will ensure your application is considered in the initial review process. Applications received after this date may be considered depending on the status of the search.

Interstates Describes Its Culture as: Family-Like: 

  • Caring co-workers treat each other like family
  • Be treated like an individual, not just a number
  • Flexible schedules allow you to focus on your personal life as well as work-life
  • Lunch gatherings and social activities promotes fun and camaraderie
  • Support charities and your community through events sponsored and hosted by Interstates

Benefits:

  • Competitive Pay so you know you are valued
  • 401(k) to help you plan for your future
  • Health, Dental, and Vision Insurance with different options to meet your needs
  • Vacation so you can focus on you
  • Performance Bonus 
  • Established Career Paths to help plan your future
  • Career Coaches that are focused on your success

 

Interstates. Let's Build Logo

What You Should Know Before You Apply

Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.

Interstates is an EEO provider and offers a drug-free workplace.  Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.

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About Cloud Solutions

The Cloud Solutions area is responsible for designing, implementing, and managing cloud infrastructure and services (AWS, Azure, GCP) for companies. Cloud professionals architect scalable, secure, and cost-optimized solutions, from data center migrations to serverless and multi-cloud architectures.

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Key skills include people analytics, workforce analytics, turnover and retention analysis, HR metrics (time-to-hire, cost-per-hire, e-NPS), data visualization (Power BI, Tableau, Visier), workforce planning, and compensation analysis. Knowledge of statistics, SQL, and people analytics tools is a differentiator.

People Analysts in technology companies are highly valued, especially those who can translate complex people data into actionable insights for retention, diversity, and growth strategies. The field offers opportunities from HR analyst to head of people analytics, with a focus on data-driven people management.

About Marketing

The Marketing area is strategic for the growth and positioning of any company. It encompasses traditional marketing, brand management, market research, trade marketing, product marketing, and market intelligence. Marketing professionals are responsible for planning and executing strategies that connect brands to their target audience.

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Tech & Remote Glossary

Stop getting lost in interviews and job descriptions

The job market, especially within tech and global companies, has developed its own dialect. Not understanding these acronyms can make you lose valuable opportunities or poorly negotiate your contract. To end this problem, we created the Definitive Glossary for the Remote Professional.

🏢 Work Models & Routine

Async (Asynchronous Work)
A communication model where responses don't need to be immediate. Instead of back-to-back meetings, the team relies on well-structured documents, threads, and messages. It's the gold standard for global companies spanning multiple time zones.
Sync (Synchronous Work)
The opposite of Async. It requires the team to be online and available at the same time for meetings, live chats, and real-time collaboration.
Daily / Stand-up
A quick daily meeting (usually 15 minutes) common in Agile (Scrum) methodologies. The team answers three questions: What did I do yesterday? What will I do today? Are there any blockers?
All-Hands / Town Hall
A company-wide meeting involving all employees. Usually led by the founders (C-Levels) to present results, new goals, and answer team questions.
1:1 (One-on-One)
A recurring individual meeting between a professional and their direct manager. It is used for career alignment, feedback, and problem-solving, not just for project status updates.

💰 Contracts, Benefits & Compensation

PTO (Paid Time Off)
Instead of strict, categorized leave policies, modern US companies usually offer a flexible pool of days (e.g., 20 days of PTO, or even "Unlimited PTO") that you can use for vacations, sick days, or personal matters, while receiving your regular compensation.
Equity / Stock Options
Company ownership. The startup offers you the right to buy shares at a heavily discounted strike price in the future. If the company grows, goes public, or is acquired, these shares can be highly lucrative.
Vesting (Vesting Schedule)
The rule that controls your Equity. It usually lasts 4 years. You don't get all the shares on day one; you "earn" them gradually as you stay with the company. A "1-year Cliff" means you must stay for at least one year to receive your first batch of shares.
RSUs (Restricted Stock Units)
Unlike Stock Options (where you have the right to buy the stock), RSUs are actual shares the company grants you as a bonus or part of your compensation package, following a strict Vesting schedule.
Independent Contractor (1099 / B2B)
The most common international hiring model for global talent working for US companies. You act as a service provider (business-to-business), receiving the gross salary (often six-figure compensation) without standard local payroll tax deductions at the source.

🤖 Recruitment & Hiring Process

ATS (Applicant Tracking System)
The "robot" that reads your resume. Software like Greenhouse, Ashby, and Workday are used to filter candidates by keywords before a human even looks at the document. (Pro tip: this is why your resume must be clean, semantic, and have the right keywords).
JD (Job Description)
The document that lists the responsibilities, technical requirements, and benefits of the open position.
Cultural Fit
The interview stage that evaluates if your core values, communication style, and worldview align with the company's culture. This is the ultimate test of your Soft Skills.
Onboarding
The integration process. It's the period of your first few weeks at the company, where you get your access credentials, learn about the culture, study the internal documentation, and understand how the product works.

🚀 How to use this to your advantage?

The secret isn't just knowing what these acronyms mean, but using them actively. If during an interview for a premium tech role you ask, "How does your PTO policy and Vesting schedule work?", the recruiter will immediately perceive you as a high-level professional, familiar with the global market standards.

The remote job market requires preparation. And having the right vocabulary is the first big step to securing six-figure proposals and standing out among thousands of applicants.

Expert Tip

The Evolution of Support and Customer Success

The Evolution of Support and Customer Success: Opportunities, Tools, and the New Professional Profile

Discover how customer service evolved from a cost center into the ultimate growth and retention engine for the world's leading tech and SaaS companies.

The Current Landscape: From Cost Center to Revenue Engine

Historically, customer support was viewed by companies merely as a reactive department, focused on troubleshooting technical issues and closing tickets. However, with the consolidation of the SaaS (Software as a Service) business model and the subscription economy, the game has drastically changed.

Today, Customer Experience (CX) and Customer Success (CS) are the pillars of a company's financial sustainability. The logic is simple: in a highly competitive market, the Customer Acquisition Cost (CAC) is incredibly high. Losing a customer (Churn) means bleeding money. The modern support professional is, in reality, a strategist focused on retention, account expansion (Upsell/Cross-sell), and ensuring that the client achieves their desired outcomes using the product.

"Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one." — Harvard Business Review

Customer Support vs. Customer Success: Understanding the Difference

Although both areas walk hand-in-hand, their roles and success metrics in the job market are distinct. Understanding this difference is crucial for anyone looking to enter or advance in this career:

  • Customer Support: Predominantly reactive and transactional. The focus is on the speed and efficiency of issue resolution. Common metrics include First Response Time (FRT), Mean Time to Resolution (MTTR), and Customer Satisfaction Score (CSAT).
  • Customer Success: A proactive and long-term function. The goal is to ensure the customer extracts maximum value from the product. CS professionals analyze the Health Score, conduct Quarterly Business Reviews (QBRs), and directly target Net Retention Revenue (NRR) while combating Churn.

Market Opportunities and Global Remote Work

The global market for B2B Support and CS professionals is hotter than ever. Startups and major international corporations are massively hiring talent worldwide to provide 24/7 coverage across different time zones.

Opportunities range from entry-level roles, such as Customer Support Representative (CSR), to high-level executive positions like Key Account Manager, Implementation Specialist, Customer Success Manager (CSM), and Head of CX. For professionals with native or fluent English, "Global Remote" and "US Remote" positions offer highly competitive six-figure compensation packages, equity, and aggressive benefits.

Tech Stack: The Tools You Must Master

To pass through the rigorous ATS (Applicant Tracking Systems, like Greenhouse or Ashby) used by top-tier tech companies, your resume must showcase familiarity with the platforms that orchestrate the customer journey. The most demanded tools include:

  • Zendesk and Intercom: The global leaders in ticket management, asynchronous chat, and omnichannel support automation.
  • Salesforce and HubSpot: Essential CRMs (Customer Relationship Management) to maintain data history and alignment between Sales and Support teams.
  • Jira and Confluence: Atlassian tools crucial for escalating frontline bugs directly to the Engineering and Product teams.
  • Gainsight and Totango: Enterprise-grade platforms specifically built for Customer Success, used to monitor portfolio health predictively.

The Profile of the Modern CX Professional

The stereotype of the agent reading from a rigid script is a thing of the past. Tech recruiters are looking for a profile that blends emotional intelligence with analytical (data-driven) capabilities. The most valued competencies today are:

  1. Empathy and Resilience: The ability to de-escalate frustrated clients and turn crises into loyalty-building opportunities.
  2. Flawless Asynchronous Communication: Especially in remote work environments, clarity in writing emails, documentation, and chat threads is non-negotiable.
  3. Data Literacy: Knowing how to read dashboards, spot where users are getting stuck in the product, and suggest improvements based on hard data.
  4. Product Vision: Modern support acts as the primary feedback loop between the end-user and the Engineering and UX Design teams.