It Craft Support Specialist
interstates
Omaha, NE
Technical Support
Product Owner
Job Score
90 pts
On-site model (+70)
Technical Support (+10)
Product Owner (+10)
Take Charge of Your Career at Interstates
At Interstates, we don’t just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we’re doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you’re bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you’ll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you’ll feel at home here.
The IT Craft Support Specialist is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports craft workers, site supervisors, and project teams by keeping hardware, software, connectivity, and standard IT processes working reliably, while traveling to key jobsites during ramp-up periods, outages, routine maintenance, and craft-focused events. Travel will be required and may be up to 50% of the employee’s time, depending on business needs.
When not traveling, the Specialist handles standard IT support tickets from either the Tulsa, Omaha, or Sioux Falls office and stays fully engaged with the IT Support team. They also serve as a subject-matter expert for jobsite and craft technology, documenting best practices, creating knowledge articles and SOPs, and helping standardize support so issues can be resolved without requiring a site visit.
Essential Duties and Responsibilities:
- Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
- Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
- Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
- Support basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.
- Perform proactive site walkthroughs to identify and resolve IT issues before they impact work.
- Respond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.
- Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
- Help standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.
- Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.
- Work general IT support tickets when not traveling and capacity allows.
- Ensure compliance with security, privacy, and acceptable-use policies.
Required Qualifications:
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.
- 4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.
- Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
- Basic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
- Ability to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.
- Strong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.
Preferred Qualifications:
- Experience supporting IT in construction, manufacturing, field operations, or industrial environments.
- Familiarity with endpoint management, MDM, device imaging, and asset lifecycle processes.
- Exposure to Meraki access points, Cisco networking gear, Starlink, or similar field connectivity solutions.
- Experience with ITSM tools such as Freshservice or ServiceNow; ITIL Foundation awareness preferred.
- Experience creating knowledge bases, writing SOPs, or leading informal training and peer enablement.
- Familiarity with modular design, systems thinking, continual process improvement, DevOps, SDLC, or related IT concepts.
- Relevant certifications such as CompTIA A+, Network+, Microsoft credentials, Tanium, or similar are highly desired.
What We Offer:
- Opportunities for professional growth and career advancement.
- Engaged, collaborative teams and a culture focused on innovation and quality.
- Support for licensure, continuing education, and professional development.
- Inclusive environment with competitive benefits.
Travel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver’s license and ability to meet company travel requirements.
Compensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.
Interstates Describes Its Culture as: Family-Like:
- Caring co-workers treat each other like family
- Be treated like an individual, not just a number
- Flexible schedules allow you to focus on your personal life as well as work-life
- Lunch gatherings and social activities promotes fun and camaraderie
- Support charities and your community through events sponsored and hosted by Interstates
Benefits:
- Competitive Pay so you know you are valued
- 401(k) to help you plan for your future
- Health, Dental, and Vision Insurance with different options to meet your needs
- Vacation so you can focus on you
- Performance Bonus
- Established Career Paths to help plan your future
- Career Coaches that are focused on your success
What You Should Know Before You Apply
Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.
Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.
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