Cloud Ops Engineer Ii
syndigo
Bengaluru, Karnataka, India
Uncategorized
Job Score
70 pts
On-site model (+70)
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position that requires 2 days per week in office at our Bangalore location, 24x7 rotational shift environment**
At Syndigo, we are looking for a Cloud Operations Engineer to support and maintain our global SaaS platform, ensuring high availability, performance, security, and operational excellence. In this role, you will be responsible for cloud infrastructure support, production monitoring, incident management, troubleshooting complex technical issues, and collaborating with cross-functional teams to deliver an exceptional customer experience. You will work with modern cloud technologies, open-source platforms, microservices architectures, and observability tools in a fast-paced production environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Provide production support, monitoring, and troubleshooting to maintain high availability and reliability of Syndigo's SaaS platform.
- Manage and support cloud infrastructure across AWS and Azure environments.
- Monitor and troubleshoot platform components running on Linux, Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, and related technologies.
- Investigate and resolve operational and technical issues while ensuring adherence to service levels and operational standards.
- Utilize monitoring, logging, and observability tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, and Jenkins to identify and resolve issues proactively.
- Support incident, event, problem, capacity, backup, disaster recovery, security, and compliance management processes.
- Coordinate customer communications during maintenance activities, upgrades, hotfixes, and production incidents.
- Own and drive critical incident resolution, collaborating with Engineering, Product, Cloud Infrastructure, and Support teams.
- Perform root cause analysis (RCA) and implement corrective actions to prevent recurrence.
- Analyze application behavior, system performance, logs, APIs, and infrastructure metrics to identify improvements.
- Support onboarding, de-provisioning, backup, recovery, and environment administration activities.
- Create and maintain operational documentation, technical runbooks, reports, and knowledge articles.
- Participate in shift handovers and operational reviews to ensure smooth 24x7 service delivery.
- Identify opportunities for automation, monitoring enhancements, and continuous process improvement.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
- 2+ years of experience in Cloud Operations, Production Support, Site Reliability, or Infrastructure Support roles.
- Experience supporting SaaS applications and production environments hosted on AWS and/or Azure.
- Strong experience with Linux administration and troubleshooting.
- Hands-on experience working with Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, IIS, or similar technologies.
- Experience using monitoring and log management tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, or equivalent platforms.
- Familiarity with incident management, problem management, capacity planning, backup and disaster recovery processes.
- Experience troubleshooting REST APIs using tools such as Postman.
- Understanding of cloud IaaS and PaaS services and their operational management.
- Experience supporting large-scale production environments involving data imports, exports, and multi-tenant architectures.
- Familiarity with ticketing and service management platforms such as Jira Service Management, ServiceNow, or equivalent.
- Understanding of security, compliance, access management, and operational best practices within cloud environments.
- Strong analytical and problem-solving skills with the ability to diagnose complex technical issues.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced global environment.
- Exposure to Shell Scripting and Python is preferred.
- Customer-first mindset with strong ownership and accountability.
- Willingness to work in a 24x7 rotational shift environment from Bangalore.
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
What did you think of this job?
Loading comments...
Discover Other Areas
Understand the scope of work, key skills, and tools used in different career areas.
About Design
The Design field, especially UX/UI and Product Design, has experienced significant growth in recent years. With accelerated business digitization, the demand for professionals who can create intuitive and pleasant digital experiences has never been higher.
Key skills include Figma, Sketch, Adobe XD, user research, design thinking, prototyping, and system design. Product designers are increasingly valued for their direct impact on business results.
Remote work has opened doors for Brazilian designers to work for global companies, with competitive salaries in dollars and euros.
About Ecommerce Analyst
The Ecommerce Analyst is the professional responsible for analyzing online sales data, buyer behavior, and virtual store performance to guide strategic decisions. They combine data analysis with ecommerce knowledge to optimize conversion, average order value, and return on investment.
Key skills include Google Analytics (GA4), Hotjar, conversion funnel analysis, cohort analysis, customer segmentation, pricing analysis, and ecommerce metrics (CAC, CLV, AOV, conversion rate). Knowledge of SQL, Power BI, Google Tag Manager, and platforms like Shopify and VTEX is a differentiator.
Ecommerce Analysts in technology companies are highly valued, especially those who can turn buyer behavior data into actionable insights to increase revenue and reduce cart abandonment. The field offers opportunities from junior analyst to ecommerce analytics manager.
About Backend
The Backend area is responsible for all server logic, APIs, databases, and infrastructure that support web and mobile applications. Backend professionals ensure that systems are scalable, secure, and performant.
Key skills include languages like PHP, Java, Python, Ruby, Go, and Node.js, frameworks like Laravel, Spring Boot, Django, and Express, databases (MySQL, PostgreSQL, MongoDB, Redis), software architecture (clean architecture, DDD, microservices), and API security (OAuth, JWT).
Backend developers in technology companies are highly valued, especially those who master microservices architecture, cloud computing, and high-scale performance. The field offers opportunities from junior developer to software architect, with a focus on scalability, security, and efficiency.
About Administrative
The Administrative area is responsible for ensuring the efficient functioning of all organizational operations. Administrative professionals manage processes, human resources, procurement, and facility management.
Key skills include process management, Office 365, administrative ERPs, compliance, and people management. Knowledge of automation and AI tools is becoming increasingly relevant.
The digitization of administrative processes has created new opportunities for professionals who master technology and management.
About Automation Engineer
The Automation Engineer is the professional responsible for designing, developing, and implementing solutions that automate manual and repetitive processes in IT, infrastructure, testing, and operations. They combine programming knowledge with DevOps and SRE vision to eliminate manual tasks and increase operational efficiency.
Key skills include Infrastructure as Code (Terraform, Ansible, Pulumi), CI/CD (Jenkins, GitHub Actions, GitLab CI), test automation (Selenium, Cypress, Playwright), network automation (Netconf, SDN), RPA (UiPath, Power Automate), and scripting (Python, Bash, PowerShell). Knowledge of Kubernetes, GitOps (ArgoCD, Flux), and automation platforms is a differentiator.
Automation Engineers in technology companies are highly valued, especially those who can create automated deployment pipelines, self-healing infrastructure, and internal developer platforms (IDP). The field offers opportunities from junior automation engineer to automation architect and head of automation.
Comments 0