Customer Success Consultant
syndigo
Joinville, Brazil
Customer Success
Job Score
80 pts
On-site model (+70)
Customer Success (+10)
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position requiring 2 days/week in our Joinville office**
O objetivo do analista de Customer Experience é oferecer um atendimento de excelência aos nossos clientes, sejam eles fornecedores, varejos ou parceiros, de forma presencial, deslocando-se até os escritórios dos clientes semanalmente, e de forma remota. O analista de Customer Experience precisa garantir, por meio de explicações claras e resolução de dúvidas, que os clientes consigam operar as soluções contratadas e que cada solicitação do cliente seja resolvida com excelência. É necessário atuar constantemente na satisfação do cliente com o nosso serviço oferecendo um atendimento ágil e cordial, prestando suporte às demandas dos clientes, com foco em relacionamento, construindo relações, estimulando o uso e o engajamento.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Atuar presencialmente em varejistas e fornecedores, sendo o principal ponto de contato da Syndigo na região.
- Ser responsável pela jornada do cliente a partir do fechamento do contrato. Isso envolve a apresentação da solução contratada, direcionamento para próximos passos e acompanhamento de todo o processo até a sua finalização.
- Atuar com o cliente para antecipar necessidades, identificar desafios e oportunidades, construir um relacionamento duradouro, comunicar os benefícios da solução contratada, bem como os resultados positivos ao longo da jornada.
- Capacitar os clientes no uso das ferramentas por meio de treinamentos online e presencial, e apresentações personalizadas.
- Atender às demandas internas e externas dos clientes via e-mail, ligação, videochamada, aplicativo de mensagem e de forma presencial, estabelecendo um relacionamento com foco na retenção do cliente.
- Ser responsável pelo atendimento, engajamento, usabilidade, satisfação do cliente com as nossas soluções, e construir e manter relacionamento próximo com o cliente.
- Identificar oportunidades e realizar o alinhando com o time comercial.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Experiência anterior em Customer Success, Atendimento ao Cliente ou função similar, preferencialmente em um ambiente de software ou tecnologia.
- Forte capacidade de apresentação e treinamento
- Organização
- Relacionamento interpessoal
- Proatividade
- Boa comunicação
- Capacidade de realizar multitarefas, priorizar e cumprir prazos de entrega
- É requisito para a vaga que tenha disponibilidade para viagens
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Budgeted Salary Range:
R$70.000—R$79.287,81 BRL
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
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